Transition Manager - Payroll - BPS Solution
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Role Summary
- Understand the customer process & success fully Transition the same to the outsourced.
- Clearly define a project's objectives, scope & deliverables.
- Estimate and plan personnel, equipment and financial resources.
- Develop meaningful and workable project plans.
- Handle conflict and change management effectively.
- Identify, communicate and manage the risks associated with the project.
- Regularly and professionally report project activities, deliverables and milestones to management.
- Manage transition cost.
- Have to maintain day to day working relationship with all support functions, stakeholders and leadership team.
Job Description
Knowledge &Skills
- Knowledge of BPS Industry and Practices (Must Have).
- Project Management Tools & Techniques, PMP,Prince II (Preferred).
- Knowledge and application experience of BPO Transition frameworks (Must Have).
- Exposure to business process Quality Management framework, ex.
- Agile, Six Sigma or LEAN (Preferred).
- Proficiency in MS office tools like Project, Excel, Visio, PowerPoint & Word (Must Have).
- In-depth knowledge of technology solutions related to BPS solutions around imaging and workflow (Preferred).
- Good written and verbal communication skills (Must Have).
- Willingness to work in flexible shifts and more often in Night shifts to interact with Client teams based in global locations.
(Must Have):
- Possesses Passport (Must Have) & US/UK/Schengen VISA (Preferred) as job involves extensive travel and extended stay away from home country.
Transition Ownership
- Creates an effective project team with appropriate team composition.
- Ensures required resources are arranged for transition-related training delivery.
- Escalation Management-Interacts with stakeholders in infrastructure services, administration, etc to ensure appropriate connectivity and software installation, hardware and such other resources / logistics.
- Monitors through effective dashboards the overall functioning of processes, identifies improvement areas and implementing adequate measures to maximize customer satisfaction levels during the transition phase.
- Monitors Voice of Customer as captured during transition phases.
- Ensure business operational design are reviewed and appropriate measurement systems are put in place to capture operational metrics.
- Serves as the point of escalation for customers in transition-related matters (related to methodology validation, transition milestones, staffing, training, etc.
- Ensure the process through transition, piloting and finally handing over to service delivery.
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