Transformative - Operations Manager - Last Mile & Warehouse - IIM/ISB/MDI/FMS/IIT/NIT

Job Summary:

We are looking for an experienced Operations Manager to oversee our last mile delivery and warehouse operations. This role is ideal for candidates with a strong academic background-preferably an MBA-and proven experience in logistics and operations management.

Key Responsibilities:

- Global Operations Leadership: Oversee and manage last mile delivery operations across all US cities, ensuring efficiency, timely deliveries, and superior customer experience.

Warehouse Management:

- Oversee inventory planning and warehouse efficiency.

- Ensure operations are cost-effective and compliant with safety and legal standards.

Last-Mile Delivery:

- Design and own end-to-end unit cost strategies.

- Manage the complete last-mile cycle, including 3PL relationships.

- Achieve and maintain delivery SLA success ratios.

Fleet & Team Management:

- Improve fleet management practices and optimize operational costs.

- Mentor Delivery Centre Managers.

Customer Experience & Collaboration:

- Enhance customer service quality.

- Liaise with Finance, Customer Service, and Head Office for seamless operations.

Operational Excellence:

- Develop and implement policies, procedures, and best practices.

- Monitor production KPIs and perform quality controls.

- Formulate strategic and operational objectives using financial data to drive profitability.

- Manage budgets, forecasts, and vendor relationships, tracking pricing, rebates, and service levels.

Leadership:

- Recruit, train, and supervise staff.

- Make key policy, planning, and strategy decisions.

Requirements & Skills:

- Proven experience as an Operations Manager or similar role in logistics/operations.

- Solid knowledge of organizational effectiveness and operations management.

- Experience in budgeting, forecasting, and financial analysis.

- Excellent communication, leadership, and organizational skills.

- Degree in Business, Operations Management, or a related field; MBA is preferred,from tier 1 campuses such as IIT or NITIE or IIMs.

What We Offer:

- Global Exposure: Unique opportunity to lead international operations and drive strategy from a central hub in India, interfacing with US teams and markets.

- Innovative Environment: A culture that values innovation, continuous improvement, and operational excellence.

- Career Growth: Opportunities for professional development and career advancement within a rapidly expanding global business.

- Impactful Role: Direct influence on enhancing customer experience and operational efficiency across a diverse, international logistics network