Winning Edge Reviews by Employees

Job Role: Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots. Key Roles & Responsibilities: - Co-innovate with our clients to outline transformation roadmaps - Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping - Support delivery, account management, sales teams in problem solving and driving business growth - Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities - Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements - Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact - Create a culture of problem solving by imparting trainings - Identify new technologies which can help us improve &/ our client's business processes - Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs Desired Skills/ Preferred Qualifications: - Comprehensive understanding of Business Process Service & CX business & associated channels - Solution Building - Business Transformation Roadmaps - Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma - Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc) - Proven experience in conducting Process Discoveries & write Process Design Documents - Lean Six Sigma BB / MBB Certification would be preferable - Strong Stakeholder / client management experience

Hyderabad

Others

Transformation Consultant/Manager - Contact Center 

Job Description for Transformation Consultant/Manager - Contact Center  in Winning Edge India in  Hyderabad Others for (6-14) years of experience. Apply Now!