Trans Maldivian Airways - Senior IT Manager - Applications

Job Role:

Reporting to the Head of Information Technology, A seasoned IT professional to manage our enterprise applications ecosystem, lead development initiatives, and serve as the strategic bridge between business stakeholders and technical teams. This role requires someone who can independently drive application optimization, manage the complete software development lifecycle, and deliver business improvements that enhance operational efficiency.

Key Responsibilities:

Application Management & Strategy:

- Own and manage the complete enterprise applications portfolio, ensuring optimal performance, availability, and alignment with business objectives

- Develop and execute application strategy roadmap supporting TMA's operational and business goals

- Evaluate, recommend, and implement new applications and technologies to drive business value

- Ensure application architecture adheres to industry best practices and security standards

Business Partnership & Requirements Management:

- Serve as the primary liaison between business units and IT, translating business requirements into technical solutions

- Independently manage relationships with business users across all departments, understanding their needs and pain points

- Identify opportunities for business process improvements and application optimization

- Lead requirement gathering sessions, create functional specifications, and manage stakeholder expectations

Software Development Lifecycle (SDLC) Management:

- Oversee end-to-end SDLC for all application development and enhancement projects

- Define and enforce development standards, methodologies, and quality assurance processes

- Manage development priorities, timelines, and resource allocation

- Coordinate with vendors, developers, and third-party service providers

Project Management:

- Lead multiple concurrent application projects from conception through deployment

- Develop project plans, manage budgets, track milestones, and ensure on-time delivery

- Implement project management best practices and continuous improvement initiatives

- Provide regular status updates and executive reporting on project progress

- Lead Microsoft Business Central implementation, customization, and optimization initiatives

- Manage integrations between Business Central and other enterprise systems

- Oversee MS SQL database performance, optimization, and maintenance activities

- Develop and implement database backup, recovery, and security protocols

Team Leadership & Development:

- Mentor and guide IT team members on application development and support activities

- Build technical capability within the team through knowledge sharing and training

- Foster a culture of innovation, continuous improvement, and customer service excellence

Required Qualifications:

Experience:

- Minimum 8 years of progressive IT experience with at least 3 years in application management or similar leadership role

- Demonstrated experience managing the complete Software Development Lifecycle (SDLC)

- Proven track record of successful project management and delivery

- Experience in application optimization, performance tuning, and process improvement

- Background in aviation industry operations, systems, and business processes

- Hands-on experience with Microsoft Business Central (formerly Dynamics NAV/365 Business Central)

- Strong experience with MS SQL Server database administration and optimization

Technical Skills:

- Deep understanding of enterprise application architecture and integration patterns

- Proficiency in MS SQL database management, query optimization, and reporting

- Knowledge of cloud technologies, APIs, and modern application development frameworks

- Familiarity with ITIL processes and IT service management best practices

- Experience with business intelligence and reporting tools

Business & Leadership Skills:

- Exceptional ability to manage business stakeholder relationships independently

- Strong analytical and problem-solving capabilities

- Excellent project management skills with ability to handle multiple priorities

- Outstanding communication skills with ability to translate technical concepts for non-technical audiences

- Strategic thinking with attention to operational details

Education:

- Bachelor's degree in computer science, Information Technology, IITian or related field (Master's degree preferred)

- PMP, PRINCE2, or similar project management certification (highly desirable)

- Microsoft certifications in Business Central or Dynamics 365 (advantage)

Preferred Qualifications:

- Experience with aviation-specific applications (Booking, flight operations, maintenance, crew scheduling)

- Knowledge of regulatory compliance requirements in aviation industry

- Experience with additional ERP systems beyond Business Central

- Background in digital transformation initiatives

- Exposure to agile methodologies and DevOps practices

- Experience with workflow automation platforms (n8n, Power Automate, etc.)

Key Competencies:

- Self-sufficiency: Ability to work independently and make sound decisions without constant supervision

- Business acumen: Understanding of how applications drive business value and operational efficiency

- Stakeholder management: Building trust and maintaining productive relationships with diverse business users

- Technical depth: Hands-on capability to dive into technical details when needed

- Change management: Leading organizational change through technology adoption

- Innovation mindset: Continuously seeking ways to leverage technology for competitive advantage