Role: Training Manager for Call Centre and Back Office Teams Are you a dynamic trainer with a passion for empowering teams? Be part of a leading FinTech Company. This work-from-office role is based in Turbhe. As a part of the team you will - - Create and deliver impactful training sessions focused on operational workflows, tools, and procedures. - Design engaging learning resources like course outlines, presentations, and interactive activities. - Update training content regularly to stay aligned with evolving processes and policies. - Evaluate team performance by reviewing live interactions and call recordings to identify areas for improvement. - Assess training success through feedback, assessments, and performance tracking. - Work closely with HR, managers, and QA teams to ensure training supports organizational objectives. - Maintain accurate records of training schedules, attendance, and outcomes. - Foster collaboration with stakeholders to ensure effective training implementation and alignment with business needs. What We're Looking For: Experience: Minimum 3 years Additional Certification in Training is a plus. Passionate Individuals who are eager to driver their career.

Navi Mumbai

Mumbai

Training Manager - Call Centre & Back Office Teams - FinTech 

Job Description for Training Manager - Call Centre & Back Office Teams - FinTech   in  Navi Mumbai Mumbai for (3-8) years of experience. Apply Now!