Toprankers - Team Lead - Operations

About Toprankers

Role Overview

Key Responsibilities

- Monitor, review, and allocate workloads to team members for maximum efficiency.

- Coordinate with cross-functional teams (Academics, Sales, HR, Tech) to resolve queries and backend escalations.

- Develop and implement SOPs for backend operations to ensure consistency.

- Track performance metrics, prepare operational reports, and present insights to management.

- Identify process gaps and recommend automation or improvements for efficiency.

- Ensure compliance with company policies, data security, and audit requirements.

- Train, mentor, and motivate team members to achieve operational excellence.

- Act as the escalation point for complex backend issues.

Requirements

- Experience: 2-4 years in backend operations, with at least 12 years in a team lead/supervisory role.

- Strong analytical, problem-solving, and process-management skills.

- Excellent communication and interpersonal abilities.

- Proficient in MS Excel, Google Sheets, and ERP/CRM tools.

- Ability to multitask and manage deadlines in a fast-paced environment.

- Prior experience in EdTech/Service Operations will be an advantage.