Toppan Merrill - Specialist - Client Service

About the Role:

We are looking for highly motivated and communicative professionals for the role of Client Service Specialist. This role requires strong coordination skills, analytical thinking, and a keen eye for detail to support live job processes in collaboration with Customer Service teams.

Key Responsibilities:

- Participate in training sessions to gain technical proficiency in relevant tools and applications.

- Post-training, work on live projects and meet performance benchmarks.

- Monitor work queues using JMS Expeditor and manage job flow effectively.

- Act as a liaison between the Composition team and Customer Service, ensuring smooth communication and resolution of issues.

- Contact Customer Service for clarifications and ensure accurate and timely delivery of jobs.

- Own the end-to-end management of job orders, maintaining accountability through the entire process.

- Provide ETA updates to Customer Service and follow through on job timelines.

- Maintain awareness of job status and coordinate progress across teams and locations.

Required Skill Set:

- Strong verbal and written communication skills.

- Proficiency in MS Office Suite.

- Ability to analyze and resolve problems efficiently.

- Strong interpersonal and coordination skills.

- Flexible to work in any shift (final shift details will be confirmed post-interview).