Reports to: CBO Industry preference: Start-Up IC/PM PM Number of reportees: 15-20 Position type: Full-Time Qualification: MBA Marketing Role Overview: - We are seeking a dynamic and strategic Head of Retail Operations to lead our retail business and drive consistent growth, operational excellence, and outstanding customer experience. - This role is responsible for overseeing all retail operations, managing regional and store-level teams, and ensuring seamless execution of our retail strategy across locations. Key responsibilities: Strategic Leadership: - Develop and implement retail strategies aligned with company objectives. - Identify growth opportunities and expansion strategies (e.g., new store openings, franchise development). - Lead annual business planning, budgeting, and forecasting for retail operations. - Revenue and P&L management Operations Management: - Oversee daily retail operations across all stores to ensure standard operating procedures (SOPs) are consistently followed. - Monitor store performance metrics (sales, footfall, conversion, etc.) and drive improvement initiatives. - Optimize inventory management, merchandising, and visual presentation. Team Leadership: - Lead and motivate a team of regional managers, area managers, and store leaders. - Provide coaching, training, and performance management to ensure high-performing teams and customer focus. Customer Experience: - Ensure consistent, high-quality customer service across all retail locations. - Monitor and act on customer feedback to improve service levels and engagement. Compliance & Risk Management: - Ensure compliance with all regulatory and company policies (e.g., safety, labor laws, cash handling). - Mitigate operational risks and maintain audit readiness. Technology & Innovation: - Leverage technology to improve in-store processes, employee productivity, and customer engagement. - Partner with IT and marketing to roll out omnichannel initiatives and in-store digital solutions Required Experiences Qualifications: - Bachelor's degree in Business, Retail Management, or related field (MBA preferred). - 10+ years of experience in retail operations, with at least 6 years in a leadership role. - Proven experience managing multi-location retail environments. - Strong leadership, analytical, and organizational skills. - Excellent communication and stakeholder management abilities. - Ability to work in a fast-paced, dynamic environment with a results-driven mindset. Preferred Experience: - Experience in [industry, e.g., fashion retail, electronics, grocery, lifestyle]. - Exposure to omnichannel or digital retail transformation. - Familiarity with tools such as ERP systems, POS software, and retail analytics platforms.

Mumbai

ToothSi - Head - Retail Operations 

Job Description for ToothSi - Head - Retail Operations  in MakeO in  Mumbai for (8-10) years of experience. Apply Now!