Toll Group - Key Accounts Manager

Toll Group - Key Accounts Manager

Job Description:

At Toll, we do more than just logistics we move the businesses that move the world. With over 16,000 team members globally, we tackle logistics, transport, and supply chain challenges big or small. Supporting over 20,000 customers across 27 markets with 500 sites, Toll is a global leader proudly part of Japan Post.

About Toll Asia Logistics:

Join a passionate, collaborative team as we expand our footprint across Asia. We foster a culture that values teamwork, innovation, and continuous improvement. Here, youll have the autonomy to make impactful decisions while working in a safe, inclusive, and growth-focused environment.

The Opportunity:

As a Key Accounts Manager, you will lead and manage large-scale logistics and warehousing operations focused on FMCG clients. Your role will be pivotal in ensuring customer satisfaction, operational excellence, and compliance with industry standards.

Key Responsibilities:

- Manage and nurture relationships with key FMCG clients to drive business growth and operational excellence.

- Lead and coordinate logistics and embellishment operations to consistently deliver high-quality service.

- Ensure profitable, cost-efficient operations while adhering to company policies, ISO standards, GDP regulations, and other relevant guidelines.

- Develop, monitor, and implement Standard Operating Procedures (SOPs) and related documentation.

- Oversee site functions including pest control, preventive maintenance, and cleanliness to meet quality and safety standards.

- Ensure compliance with client standards, quality agreements, and regulatory requirements such as GMP and GDP.

- Collaborate with clients and operations teams to maintain and improve quality systems.

Conduct monthly management reviews and performance tracking for assigned key accounts.

- Maintain accurate records and performance statistics to support operational decision-making.

What Youll Need to Succeed:

- Minimum 10 years of extensive warehousing experience, specifically within FMCG logistics.

- Proven track record in managing large-scale logistics operations.

- Strong leadership and client management skills with a customer-centric approach.

- Ability to ensure compliance with regulatory and quality standards.

- Excellent communication, organizational, and problem-solving skills.

What Moves You?

At Toll, you play a vital role in keeping communities and businesses thrivingwhether its delivering food, fuel, medicine, or rescue services. If you are driven by challenges, growth, and making a meaningful impact, this is the role for you.