TLC DigiTech - Sales Manager

Role Details

Role: Sales Manager

KPI's:

Membership Enrolments

Membership Revenue

Program Profit

CSAT Score and Renewal Percentage

Attrition Percentage

Client Relationship and Reporting

Location: At Luxury Hotels

Job Purpose:

- Lead / deliver revenue growth for TLC membership and subscription business within the designated area, ensuring operational excellence and client satisfaction. Maintain systems, processes and a delivery structure by training and augmenting manpower as needed.

Experience:

- 4+ years of experience with a front-end direct sales role including managing a small team.

Key Responsibility:

- Execute sales strategy to drive revenue growth.

- Own and control direct costs pertaining to the sales delivery, primarily human resource related.

- Collaborate with Cluster Manager and TLC Corporate teams to analyze data, develop lead generation marketing opportunities for member acquisition, review the membership product, scripts and narrative to the customer and to provide feedback from the voice of the customer.

- Support TLC Tech products success in your area through advocacy and training.

- Cultivate a good working relationship with the hotel / client teams with a positive narrative on the Program contribution and its performance for the benefit of the hotel.

- Collaborate with the Hotel / Client teams to identify and implement opportunities for growth including bulk, partnerships and retail databases for enrolment and increased footfalls from

- Members through their sales and marketing networks.

- Manage transparency to the customer on membership benefits, high CSAT scores and escalations on a crisis basis to ensure member satisfaction, increased usage and higher renewal rates.

- Lead recruitment of the teams through collaboration with hotel and TLC corporate teams and lead the induction and training of new recruits.

- Monitor delivery of KPIs of yourself and your teams.

Education, Experience and Competencies:

- Required: Bachelor's degree preferably in hotel, airline or travel management.

Master's preferred.