TK Elevator - Assistant Manager - Customer Support

Assistant Manager - Customer Support - Chakan-Pune

What We Expect:

- Responsible for overseeing daily operations, ensuring customer inquiries and issues are resolved efficiently, and driving continuous improvement in service delivery.

- Work with team of technical support representatives, providing guidance, support, and feedback to ensure optimal performance.

- Develop a deep understanding of our company s products, services, and systems to effectively address customer concerns and provide appropriate solutions.

- Collaborate with cross-functional teams, including Design and Purchase, Logistic, to identify and resolve complex technical issues.

- Continuously improve customer support processes and procedures to enhance efficiency and customer satisfaction.

- Stay up-to-date with industry trends and advancements, keeping abreast of new technologies and best practices in technical support.

- Train and onboard new technical support team members, ensuring they are equipped with the necessary knowledge and skills to excel in their roles.

- Analyze support required and customer feedback to identify recurring issues and proactively address them.

Who we are looking for:

- Bachelors in Mechanical Engineering with MBA in a related field.

- Working experience of 5-8 years and at least 1 years in the similar Elevator or similar Industry.

- Excellent verbal and written communication skills to interact with customers and team members.

- Strong analytical and problem-solving abilities to resolve complex issues.

- A commitment to delivering exceptional customer service.

What we offer:

- Health and Safety Highest standards and a wide range of health promotion and healthcare activities.

- Compensation -Fair working conditions and competitive compensation.

- Collaboration and Diversity Collegiality is of huge importance we treat everyone with respect and appreciation.