Free meal

Job/Soft skill training

Health insurance

Office gym

Child care facility

Professional degree assistance

Cafeteria

Office cab/shuttle

International/On-site exposure

Titan Engineering & Automation Reviews by Employees

Senior Engineer

Engineering Specialist

Production Engineer

Lead Engineer

Senior Design Engineer

Lead

Design Engineer

Team Lead

Engineer

Electrical Engineer

Automation Engineer

Lead Design Engineer

Service Engineer

Quality Engineer

Quality Inspector

Graduate Engineer Trainee (Get)

Trainee

Associate Manager

Assembly Engineer

Apprentice Trainee

PLC Programmer

CNC Machine Operator

Team Manager

Manager

Assistant Manager

Senior Engineer Mechanical

Senior Mechanical Design Engineer

Quality Controller

Maintenance Engineer

Senior Production Engineer

Engineering Specialist 3

Control Engineer

Associate Lead

- Respond to customer queries in a timely and accurate way, via phone, email or chat - Identify customer needs and help customers use specific features - Analyze and report product issues (for example, by testing of different scenarios) - Update our internal databases with information about product issues and useful discussions with customers - Monitor customer complaints on social media and reach out to provide assistance - Share feature requests and effective workarounds with team members - Inform customers about new features and functionalities - Follow up with customers to ensure their issues are resolved - Gather customer feedback and share with our Product, Sales and Marketing teams - Assist in training junior Customer Support Representatives - Receive inbound calls from customers to interact with them and identify their needs or issues - Provide solutions and recommendations to customers via telephone calls - Follow set communication guidelines in addressing the needs and problems faced by customers - Build positive work relationship with customers to enhance the image and public perception of a company - Place outbound calls to customers to promote new products and services - Ensure call records are properly stored and organized in a call center database - Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament - Ensure daily shift chat/call targets are achieved - Provide periodic reports to company management on work activities - Monitor trends in customer calls and alerts management in event of any suspicious activity - Upsell products to customers while providing solutions with respect to products

Bangalore

 Titan - Social Media Desk Role - Fixed Term Contract 

Job Description for  Titan - Social Media Desk Role - Fixed Term Contract  in Titan Company Ltd. in  Bangalore for (0-2) years of experience. Apply Now!

Titan - Social Media Desk Role - Fixed Term Contract  | iimjobs.com