Job Role: Lead Commercial

Function: Finance

Job Details:

- Lead the Commercial Operations function for the Jewellery business by designing and governing scalable commercial processes, inventory controls, store finance operations, and compliance frameworks.

- Drive operational excellence, automation, risk mitigation, and stakeholder alignment across stores, supply chain, finance, technology, and external partners.

- Ensure commercial governance supports profitable business growth, inventory integrity, customer experience, and regulatory compliance.

Key Interfaces:

External Interfaces:

- Franchisee Owners

- Payment Aggregator Agencies

- Banks & Other Financial Institutions

- Consultants

- Vendors & Suppliers

Internal Interfaces:

- Store Business Leaders

- Supply Chain Team

- Digital Automation Team

- Business / Corporate Finance Team

- Internal Audit Team

Job Requirements:

Education:

- MBA / CA

Relevant Experience:

- 12+ Years

Behavioural Skills:

- Strategic Thinking with Business Acumen

- Stakeholder Management & Influencing

- Analytical & Problem-Solving Orientation

- Process Excellence Mindset

- Decision Making Under Ambiguity

- Customer Centricity

- Project & Program Management

- Collaboration & Cross-functional Alignment

Knowledge:

- Strong understanding of Commercial Operations, Inventory Management & Retail Compliances

- Knowledge of Store Operations, Franchisee Management, and Revenue Assurance

- Experience in Business Process Automation and Digital Transformation initiatives

- Experience in Internal Controls, Audit, Compliance, and Risk Management

- Advanced Excel and Power BI/Data Analytics capabilities

- Jewellery, Retail, Consumer Goods, or Omni-channel experience preferred

Key Responsibilities, Outcomes & Performance Measures:

1. Commercial Operations Governance:

- Responsibilities: Design, standardize, and continuously enhance commercial operating processes across stores and franchisee operations; Establish strong governance frameworks to ensure inventory integrity, financial accuracy, and process compliance; Drive standardization of store commercial practices across regions and formats; Monitor process adherence and implement corrective actions where required.

- Expected Outcomes: Standardized commercial processes; Strong governance and control environment; Consistent execution of SOPs across locations.

- Performance Measures: Audit Closure Rate; Reduction in Process Exceptions; TAT of Corrective Actions.

2. Inventory & Store Commercial Controls:

- Responsibilities: Develop and monitor inventory control mechanisms to safeguard stock accuracy and minimize shrinkage; Drive periodic stock audits, reconciliations, and exception management; Ensure timely resolution of inventory discrepancies and control breaches; Partner with Supply Chain and Store Operations teams to improve inventory productivity.

- Expected Outcomes: High inventory accuracy and integrity; Timely reconciliation and discrepancy resolution.

- Performance Measures: Inventory Accuracy; Shrinkage Reduction; Audit Compliance.

3. Commercial Digitization & Automation:

- Responsibilities: Lead automation and digital transformation initiatives across store commercial operations; Partner with Business and Digital teams for implementation of POS, ERP, and commercial applications; Drive automated controls to minimize revenue leakages and improve operational efficiency; Define future-state commercial processes using technology-led interventions.

- Expected Outcomes: Reduction in manual interventions; Strong system controls and revenue assurance; Improved data visibility and decision-making.

- Performance Measures: Reduction in Manual Interventions; Process Cycle Time Improvements.

4. Risk Management, Audit & Compliance:

- Responsibilities: Establish robust controls and ensure adherence to manage operational, financial, and regulatory risks; Drive closure of internal and external audit observations within agreed timelines; Develop preventive control frameworks to avoid recurrence of control gaps.

- Expected Outcomes: Improved statutory and policy compliance; Strong risk awareness culture.

- Performance Measures: Audit Observations Closed; Risk Incidence Reduction.

5. Franchisee & Partner Commercial Management:

- Responsibilities: Oversee commercial governance for franchisee-operated stores; Ensure compliance with commercial policies, financial controls, and reporting requirements; Build strong partnerships with banks, payment partners, vendors, and external stakeholders; Resolve critical escalations impacting store operations or customer experience.

- Expected Outcomes: Strong commercial governance across franchise network; Improved partner compliance.

- Performance Measures: Stakeholder Satisfaction; Escalation Resolution Time.

6. Capability Building & Training:

- Responsibilities: Build commercial capabilities across stores through structured learning interventions; Drive training effectiveness for POS, inventory controls, audit readiness, and commercial SOPs; Institutionalize certification and compliance-based training programs.

- Expected Outcomes: Enhanced commercial capability across stores; Quick adoption of new processes; Reduced operational errors.

- Performance Measures: Training Completion Rate; SOP Compliance; Reduction in Process Errors.

7. People Management:

- Responsibilities: Drive a performance-driven culture in the team by reviewing performance parameters and providing feedback; Contribute to talent development by providing team members with adequate exposure and growth opportunities.

- Expected Outcomes: Improvement in team performance; Quality of feedback.

- Performance Measures: Team Performance Improvement; Employee Development & Engagement Metrics.