Titan - Area Business Manager - IIM/ISB/FMS/MDI

Description:

Role: Area Business Manager- Retail

Reports to: RBM Retail

Business: Watches & Wearables

Role Summary:

Drive regional sales performance by managing companyowned and franchise stores, ensuring superior customer experience, operational excellence, and expansion within the assigned geography.

Key Responsibilities:

Sales & Business Growth:

- Drive regional sales targets and ensure YoY growth.

- Monitor store performance and implement corrective actions.

- Support annual business planning, budgeting, and ROI projections.

Network Expansion:

- Identify market potential, benchmark competition, and propose new store opportunities.

- Conduct feasibility studies for new stores and franchise partners.

Retail Marketing:

- Develop regional marketing plans, BTL initiatives, and budgets.

- Support VM updates, promotions, and retail activations to boost sales.

Franchisee Management:

- Maintain strong relationships with franchise partners and resolve operational issues.

- Ensure store profitability and satisfaction scores.

Retail Operations:

- Ensure smooth store operations in coordination with internal teams (HR, Admin, VM, IRSG, Legal).

- Manage store opening activities, scheme rollouts, and feedback mechanisms.

Training & People Management:

- Identify training needs and ensure product and sales training.

- Develop and mentor regional teams, ensure succession planning, and drive performance culture.

Customer Experience:

- Handle critical customer complaints and ensure timely resolution.

- Enhance overall customer satisfaction through continuous improvements.

Requirements:

Education: MBA from Tier 1 college

Experience: 2-6 years in sales/retail

Skills: Customer Centricity, Result Orientation, Team Leadership, Relationship Management, Ambiguity Handling

Knowledge: Strong retail and sales operations understanding