TimesPro - Lead - Service Delivery - Enterprise Vertical

The Lead - Service Delivery will own end-to-end execution and operational excellence for the Enterprise vertical. This role requires strong project management, stakeholder engagement, and commercial acumen to ensure seamless delivery, client satisfaction, and business growth across corporate accounts.

Key Responsibilities:

1. Enterprise Delivery Ownership

- Take complete ownership of training service delivery across all enterprise accounts and verticals

- Ensure high-quality execution aligned with client expectations and organizational standards

2. End-to-End Project Management

- Drive project lifecycle from initiation to closure, including planning, execution, monitoring, and reporting

- Manage timelines, budgets, resources, and risk mitigation proactively

- Ensure adherence to SLAs and delivery milestones

3. Team Leadership & Governance

- Lead and manage cross-functional teams (delivery, operations, trainers, content)

- Establish governance mechanisms, reporting cadence, and performance tracking

- Enable team productivity and accountability

4. Client Engagement & Stakeholder Management

- Build and maintain strong relationships with key client stakeholders

- Map training needs, budgets, and timelines in alignment with client business goals

- Act as a trusted advisor to drive long-term partnerships

5. Business Growth (Hunting & Farming)

- Identify and drive new opportunities within existing accounts (farming)

- Support acquisition of new enterprise clients (hunting) through solutioning and delivery credibility

- Collaborate with sales teams to expand wallet share

6. Planning & Execution Excellence

- Develop proactive Pre-Journey Plans (PJP) in alignment with stakeholders

- Ensure effective scheduling, calendar management, and resource allocation

- Anticipate challenges and course-correct in real time

7. Reporting & Documentation

- Maintain accurate and timely training reports, dashboards, and documentation

- Share daily/weekly progress updates on project deliverables and timelines

- Provide insights for continuous improvement

8. Customer Experience & Service Excellence

- Deliver a superior client experience across all engagements

- Ensure high client satisfaction, retention, and repeat business

- Drive continuous improvement in service delivery processes