We are seeking a highly motivated and experienced Consultant to join our Sales and Customer Insights team. As a consultant, you will be responsible for delivering actionable insights to our clients that will help them improve their processes by data-driven decisions. You will work closely with our clients to understand their business needs, identify opportunities for improvement, and develop and implement effective solutions.

Job Description:

- Conduct in-depth analysis of sales and customer specific data to identify key trends and patterns to enable the data-driven decision making. Having hands-on experience working with data is a must.

- Understand omnichannel sales (Offline and E-commerce) and data-sources to have a peer level conversation with clients on emerging business requirement in omnichannel ecosystem.

- Develop and implement strategies to improve sales performance and customer experience.

- Work closely with clients to understand their business needs and develop customized solutions.

- Provide insights and recommendations to clients based on data analysis and industry trends in the CPG, retail, and other industries. Good understanding of the user journey on E-commerce.

- Communicate findings and recommendations to clients in a clear and concise manner.

- Manage projects and ensure timely delivery of high-quality work.

- Handle budget, effort tracking, and product roadmap building with multiple stakeholders to ensure project delivery on time.

- Stay up to date with industry trends and developments in sales, customer experience, marketing analytics, and ecommerce technologies in the CPG, retail, and other customer-oriented industries.

- Effectively contribute to the growth of the company being part of internal initiatives, other than client deliverables.

Qualifications:

- Strong educational background in Business, Marketing, Analytics, or a related field.

- 5-10 years of experience in sales and customer analytics, preferably with a focus on consumer industries.

- Strong analytical and problem-solving skills, with hands-on experience working with data.

- Prior experience of managing a product, handling a dashboard, and working with multiple

stakeholders and across business and tech teams.

- Good functional understanding of the tech stack that powers the analytical dashboards

- Excellent communication and presentation skills.

- Experience in data analysis/Business Intelligence/visualization tools (e.g., Excel, Python, SQL,

Power BI, Tableau)

- Having a functional understanding of predictive algorithms (Classification, Regression,

Association, Clustering etc.)

- Experience with any web analytics tools (viz. Google Analytics, Adobe Analytics, Shopify

Analytics etc.) is good to have

- Proven ability to manage projects and deliver high-quality work in time.

- Strong attention to detail and ability to work independently.

- Knowledge of industry trends and developments in sales, customer experience, and

ecommerce technologies in the consumer industries.

- Experience working with cross-functional teams and delivering high-impact solutions.

- Having done projects in Sales Analytics, e-Commerce Analytics, Pricing & Promotion, RTM/ e RTM Analytics, Category Analysis, Sentiment Analytics, Revenue Growth Management, Marketing Insights, Web Analytics, Customer Life Cycle Analytics, or any analytics in consumer space is must to have

Personal Attributes:

- Ability to cope in a complex and fast-changing business environment and to respond calmly

and rationally to changing aspirations in a deadline-driven situation.

- Updated with the recent technology changes (ecommerce, digital, analytics and business trends).

- Works independently on complex processes and modules that may be used by one or more programs or systems.

- Strong planning and organizing skills including the ability to manage several work streams simultaneously.

- Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally.

- Good influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels.

- Good team player, self-motivated and able to work on own initiatives.

- Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues.

- Ability to balance conflicting and changing demands through prioritization and a pragmatic approach.

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