Role Purpose:

Partner with business leaders to align people strategy with business goals, drive workforce effectiveness, enhance performance, and support scalable growth through strong HR processes and operational excellence.

Key Roles & Responsibilities:

- Act as a strategic HR partner to business and technology leaders to support organizational objectives

- Translate business goals into actionable HR initiatives and workforce plans

- Drive performance management processes aligned with business KPIs and delivery metrics

- Support workforce planning, talent deployment, and succession planning for key roles

- Design and implement learning and development initiatives to address skill gaps in IT roles

- Support leadership development and career progression frameworks

- Implement and govern HR policies, SOPs, and compliance in line with statutory requirements

- Manage employee relations, grievance handling, and disciplinary processes

- Drive employee engagement initiatives to improve retention and productivity

- Support change management initiatives related to business growth, restructuring, or transformation

- Partner with operations and admin teams for manpower budgeting and cost optimization

- Leverage HR analytics to provide insights on attrition, engagement, productivity, and manpower costs

- Act as a trusted advisor to managers on people, performance, and culture-related matters

Key Result Areas (KRAs):

- Improved employee engagement and reduced attrition in aligned business units

- Effective performance management with clear linkage to business outcomes

- Timely closure of employee relations cases and grievances

- Successful implementation of learning and capability-building programs

- Workforce planning accuracy and optimal resource utilization

- Compliance adherence and audit readiness

- Quality of HR analytics and actionable insights delivered to leadership

Qualifications:

- Bachelor's or Master's degree in Human Resources, Business Administration, or related field

Experience Requirements:

- 4-8 years of experience as an HRBP or HR generalist in the IT industry

- Experience supporting technology, delivery, or product teams

- Exposure to performance management, employee relations, and L&D initiatives

- Working knowledge of HR compliance and labor laws

Skill Sets & Competencies:

- Strong business partnering and stakeholder management skills

- Understanding of IT business models, roles, and workforce dynamics

- Data-driven mindset with experience in HR analytics and reporting

- Excellent communication, influencing, and problem-solving skills

- Ability to manage change and support fast-paced growth environments

- Strong employee relations and conflict resolution capabilities

- Process orientation with focus on continuous improvement

- High level of confidentiality and professional integrity