Free meal

Job/Soft skill training

Health insurance

Cafeteria

Annual health checkup

Annual leaves

Office gym

International/On-site exposure

Professional degree assistance

Joining goodies

Performance bonus

Gifts on festivals

Theobroma Foods Reviews by Employees

Outlet Manager

Shift Manager

Restaurant Manager

Senior Associate

Assistant Outlet Manager

Assistant Manager

Cashier

Associate

Commis III

Store Manager

Commie 2

Commis Chef

Manager

Executive Accountant

Assistant Vice President Operations

Demi Chef DE Partie

Team Member

Job Title: General Manager - IT Infrastructure, Network & Communications Department: Information Technology Reporting To: CTO Industry Focus: Quick Service Restaurants (QSR) / Food & Beverage (F&B) Experience: 15+ Years Technical Key Responsibility Areas (KRA): 1. Data Center & Infrastructure Management: - Full-stack management of in-house, co-located, and outsourced data centers including power, cooling, racks, structured cabling, and environmental monitoring systems. - Plan, size, and scale compute and storage capacity (SAN/NAS), virtualization clusters (VMware ESXi), and HA failover for critical applications (e.g., SAP ECC/HANA, MS Dynamics). - Define hypervisor configurations, resource pools, clustering, DRS/HA policies, and vMotion strategy. - Implement and test DR strategies using tools like Veeam, Zerto, and Commvault across Tier 3+ DC/DR setups. 2. Core Network & WAN Infrastructure: - Architect and manage MPLS/SD-WAN network designs supporting 99.99% uptime across 300+ restaurant and corporate locations. - Deep experience with protocols: BGP, OSPF, EIGRP, VRRP, HSRP, STP, VRF segmentation. - Core device configuration and administration: Cisco Catalyst 3750/4500/9400, Nexus 7K/9K, Juniper EX series, SonicWALL, FortiGate UTM. - Manage L2/L3 switch fabric, trunking (802.1Q), QoS policies, link aggregation (LACP), and redundant routing via HSRP/VRRP. 3. Perimeter Security & Enterprise Firewalling: - Define and enforce firewall rulesets (NAT, PAT, ACLs) and policies on SonicWALL, Cisco ASA, FortiGate, and Check Point platforms. - Centralized management and threat detection using UTM appliances and NGFW with Intrusion Detection/Prevention (IDS/IPS). - VPN infrastructure management: IPsec tunnels for site-to-site, SSL VPN for remote access (SonicWALL, Cisco AnyConnect). - Security hardening of router/switch configurations and OS image compliance for patching and version control. 4. Virtualization & Cloud Services: - Lead infrastructure-as-a-service (IaaS) strategies on Azure/AWS: VNet design, ExpressRoute/VPN Gateway configuration, NSG/UDR planning. - Migrate workloads from on-prem to cloud (Lift & Shift), implement cloud backup using Azure Backup or AWS Glacier. - VM and containerized environment administration using vSphere, vCenter, Docker (Swarm/K8s optional). - Integrate Active Directory Federation Services (ADFS), Azure AD Connect, SSO/MFA security policies. 5. End-User & Outlet IT Management: - Design, configure, and monitor thin client and POS networks with restricted VLAN segmentation and DHCP relay strategies. - Oversee wireless controller and AP deployments (Cisco WLC, Aruba Central), guest network isolation, and 802.1X authentication. - Automate endpoint configuration via SCCM/Intune, monitor compliance, and manage patching across endpoints. - Ensure smooth functioning of retail/outlet technology stack: POS, KDS, kiosks, customer Wi-Fi, and order tablets. 6. Network Monitoring & Fault Management: - Deploy and administer monitoring platforms (SolarWinds, PRTG, Nagios) for real-time alerts, link availability, SNMP polling, and NetFlow analysis. - Set up SLA compliance metrics and auto-ticketing via integration with ITSM tools (ServiceNow/FreshService). - Troubleshoot escalated L2/L3 incidents, link flaps, routing loops, high CPU/memory on core devices. - Manage proactive monitoring scripts for packet loss, jitter, throughput, and MTTR reduction. 7 . Policy, Audit & Compliance: - Implement and maintain ITGC/ISO27001-aligned infrastructure processes and documentation. - Ensure compliance with PCI-DSS for payment environments, endpoint encryption, NAC enforcement, and log retention. - Prepare documentation for security audits, process SOPs, DR drills, RCA reports, change and patch management logs. 8. Strategic Planning, Budgeting & Optimization: - Annual CAPEX/OPEX planning for IT Infrastructure spend with a focus on ROI, scalability, and vendor negotiation. - Design policies for asset lifecycle management, EOL/EOS tracking, and hardware refresh cycles. - Optimize licensing, WAN bandwidth planning, and datacenter power/cooling efficiency metrics (PUE/DCiE). 9. Software Asset Management & Licensing Compliance: - End-to-end ownership of software licensing lifecycle: procurement, activation, allocation, renewal, and decommissioning. - Maintain centralized inventory - Ensure compliance with OEM contracts for Microsoft, VMware, Adobe, and security vendors. - Monitor and audit software deployments to prevent unauthorized installations and ensure EULA adherence. - Conduct internal audits and prepare for external vendor audits. - Optimize license usage through metrics (user/device ratio, license utilization reports) to reduce costs. - Managing Mailing solutions. 10. Backup, Archival & Disaster Recovery Management: - Design and implement a comprehensive backup and DR strategy for core infrastructure (DC/DR/Cloud). - Manage enterprise backup solutions across virtualized, physical, and cloud instances. - Define RTO/RPO for business-critical applications (e.g., POS, ERP, CRM, AD, File Servers, Email). - Automate snapshot and image-level backups for VMware, Hyper-V, and Azure/AWS workloads. - Enforce data retention and archival policies (tiered storage, cold/archive storage in cloud - Azure Blob, AWS Glacier). - Periodically test backup restoration integrity and DR readiness with scheduled drills. 11. Vendor & ISP Coordination: - Handle link provisioning and fault escalation with ISPs: Airtel, Tata Comm, Sify, Vodafone, etc., for ILL/MPLS/PRI/BRI/Local Loop circuits. - Track and enforce SLAs, MTTR, and uptime guarantees across service contracts using regular performance reports and incident RCAs. Certifications (Preferred): - Networking & Security: CCNA, CCNP, Fortinet NSE4, SonicWALL CSSA - Microsoft/Cloud: Microsoft Certified: Azure Solutions Architect, AWS Solutions Architect Associate - Virtualization & Infra: VMware VCP, ITIL v4, PMP (optional)

Mumbai

Theobroma Foods - General Manager - IT Infrastructure/Network & Communications 

Job Description for Theobroma Foods - General Manager - IT Infrastructure/Network & Communications  in Theobroma foods Pvt Ltd in  Mumbai for (15-20) years of experience. Apply Now!

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