The Sleep Company - Maintenance Head - Retail Stores

Role Overview:

As the Maintenance Head - Retail Stores, you will be responsible for ensuring all The Sleep Company stores across India are well-maintained, safe, compliant, and operating efficiently. This role involves preventive and reactive maintenance, vendor management, budgeting, and ensuring minimal downtime across stores.

Key Responsibilities:

1. Store Maintenance & Upkeep:

- Oversee all maintenance activities (electrical, plumbing, HVAC, carpentry, signage, lighting, and general repairs) across retail stores.

- Establish preventive maintenance schedules for each store to minimize breakdowns.

- Ensure stores maintain the brand's visual and functional standards.

2. Vendor & AMC Management:

- Identify, onboard, and manage regional maintenance vendors and service providers.

- Negotiate service level agreements (SLAs) and monitor adherence.

- Track and manage all Annual Maintenance Contracts (AMCs).

3. Budgeting & Cost Control:

- Prepare annual maintenance budgets and track spending across zones.

- Optimize maintenance costs without compromising on quality and safety.

- Approve invoices and maintain transparency in vendor billing and payments.

4. Compliance & Safety:

- Ensure stores comply with local fire safety, electrical, and structural norms.

- Conduct periodic audits to assess store safety and maintenance conditions.

- Work with the design and projects team during new store openings to ensure handover readiness.

5. Team Leadership & Coordination:

- Build and manage a central and zonal maintenance team.

- Coordinate with Retail Operations, Projects, and Admin for seamless store experience.

- Set clear KPIs (response time, resolution time, cost per store) and track performance.

Key Skills & Competencies:

- Strong understanding of retail infrastructure, HVAC, and building maintenance systems.

- Excellent vendor management and negotiation skills.

- Strong problem-solving and crisis management abilities.

- Familiarity with preventive maintenance software or CMMS tools.

- Good understanding of safety, fire, and statutory compliance.

Qualifications & Experience:

- Bachelor's degree in Engineering (Mechanical / Electrical / Civil) or related field.

- 8-12 years of experience in facility or maintenance management, preferably in a multi-store retail setup (FMCG, Apparel, QSR, or Furniture).

- Experience in scaling maintenance operations across geographies is a plus.