Role Overview:

We are seeking a highly experienced and technically strong Director of Engineering to lead the architecture, development, and scaling of our end-to-end post-order technology ecosystem.

This role will own the complete post-order lifecycle, including order confirmation, allocation, fulfilment, logistics orchestration, returns, replacements, refunds, and reconciliation.

The ideal candidate will bring deep expertise in logistics and fulfilment systems, strong architectural capability, and a hands-on leadership style suited for high-growth environments.

This position requires close collaboration with Operations, Supply Chain, Customer Experience, Finance, Product, and Business teams to deliver reliable, scalable, and cost-efficient systems that enhance customer experience while improving operational efficiency.

Key Responsibilities:

1. Post-Order & Fulfilment Ownership:

- Own the end-to-end post-order journey from order confirmation through delivery and post-delivery processes.

- Design and scale systems to handle high transaction volumes, multi-warehouse fulfilment, and operational complexity.

- Build resilient workflows that manage real-world exceptions such as inventory mismatches, partial fulfilments, delivery failures, failed pickups, and return-to-origin scenarios.

- Ensure high availability, reliability, and performance across all fulfilment systems.

2. Logistics & Supply Chain Technology:

- Lead the design and implementation of technology solutions across first-mile, mid-mile, and last-mile logistics.

- Manage integrations with OMS, WMS, ERP systems, courier partners, 3PL providers, and marketplace platforms.

- Build orchestration layers to optimize allocation, routing, SLA adherence, and cost efficiency.

- Enable real-time visibility into order status, SLA tracking, exception handling, and operational dashboards.

3. Returns, Replacements & Refund Systems:

- Architect seamless return and replacement workflows to deliver a frictionless customer experience.

- Define and automate return eligibility, reverse logistics processes, quality checks, and refund triggers.

- Partner with Finance and Operations teams to minimize reconciliation gaps, revenue leakages, and manual interventions.

- Drive automation in credit notes, refunds, and settlement processes.

4. Architecture & Engineering Excellence

- Drive modular, scalable, API-first architecture aligned with long-term platform strategy.

- Build distributed, event-driven systems designed for performance, reliability, and cost optimization.

- Establish strong observability practices including logging, monitoring, alerting, and system health metrics.

- Define technical standards, review architecture decisions, and ensure engineering best practices.

5. Leadership & Execution:

- Translate business objectives into clear technical roadmaps and execution plans.

- Lead, mentor, and scale high-performing engineering teams.

- Set clear accountability, delivery milestones, and quality benchmarks.

- Act as a hands-on leader when required to unblock teams and resolve critical production issues.

- Drive measurable improvements in operational KPIs such as delivery SLAs, return turnaround time, refund timelines, and logistics cost optimization.

Qualifications & Experience:

- 12+ years of engineering experience, with significant exposure to e-commerce, D2C, marketplace, retail, or logistics technology platforms.

- Proven track record of building and scaling post-order or fulfilment systems in high-volume environments.

- Strong understanding of OMS, WMS, ERP integrations, courier ecosystems, and reverse logistics workflows.

- Experience designing distributed systems and fault-tolerant architectures.

- Demonstrated ability to lead cross-functional initiatives with strong ownership and execution focus