1. D2C Last-Mile Logistics & Control Tower: - Own D2C logistics performance across standard, express, and hyperlocal deliveries. Drive pincode-level courier optimization based on: - Delivery speed - COD performance - RTO risk - Reduce NDR, RTO, and delivery breaches through proactive tracking and controls. - Build a logistics control tower to monitor real-time order flow, delays, and exceptions. - Ensure superior tracking visibility and proactive customer communication. 2. D2C Fulfilment Operations with Same-Day / Next-Day Delivery (Enhanced Focus): - Own end-to-end D2C order fulfilment lifecycle with a focus on speed-led delivery models. - Design and execute same-day and next-day delivery operations across key metros and high-demand pin codes. - Implement city-wise micro-fulfilment / dark store / hub-and-spoke models where applicable. - Define and enforce tight cut-off times, wave planning, and dispatch SLAs. Ensure seamless coordination between: - OMS order routing - Warehouse/Store picking - Courier handover - Continuously improve dispatch hit rates, first-attempt delivery success, and delivery predictability. 3. Quick Commerce (Q-Commerce) Operations & Readiness: - Lead fulfilment operations aligned to quick commerce expectations (2-24 hour delivery windows). - Manage integration and operations with Q-commerce platforms or internal express delivery models. Ensure operational readiness for: - Limited-SKU, high-velocity assortments - High-frequency order cycles - Optimize inventory placement, safety stock, and replenishment cadence for quick commerce nodes. - Balance speed vs cost while maintaining high fulfilment accuracy. 4. D2C Returns, Exchanges & Refund Excellence: - Own returns, exchanges, and refunds with a speed-first customer mindset. - Ensure same-day / next-day return pickups in key cities. - Reduce refund TATs through process automation and tighter inwarding SLAs. - Improve resale recovery through faster QC, grading, and inventory reallocation. - Partner with CX teams to minimize repeat return-related complaints. 5. Marketplace Fulfilment & SLA Ownership (Expanded): - Own supply chain execution across Amazon, Flipkart, Myntra, Ajio, Nykaa Fashion, and other platforms. Manage multiple fulfilment models including: - Seller Fulfilled - Seller Flex / FBA / Marketplace-managed nodes Ensure adherence to marketplace KPIs: - Dispatch SLA - Cancellation rate - Return compliance - Account health & seller ratings - Drive marketplace-specific inventory placement and replenishment strategies. Lead resolution of: - Claims - Shortages - Penalties - Chargebacks - Ensure smooth execution during marketplace mega sale events. 6. Warehouse Process Excellence & Automation: - Lead warehouse operations across central, regional, city-level, and quick commerce nodes. - Standardize SOPs across fulfilment models while enabling speed-led execution. Drive automation initiatives for: - Fast picking - Order sorting - Packing accuracy - Ensure high manpower productivity without compromising safety or quality. - Drive peak readiness planning for festive and flash sales. 7. Customer Experience & Service-Level Ownership: Own fulfilment-led CX metrics across D2C and marketplaces: - Delivery NPS - CSAT impact - Speed satisfaction scores - Ensure packaging quality, damage prevention, and brand experience consistency. - Act as operations SPOC for fulfilment-related customer escalations. - Collaborate with marketing and growth teams to support fast-delivery promises. 8. Performance Governance, Cost Control & Analytics: Own operational KPIs across D2C, Q-commerce, and marketplaces: - Same-day / next-day dispatch hit rate - Cost per order (standard vs express) - RTO % - Return & refund TAT - Balance speed-led CX improvements with cost efficiency. - Drive data-driven decisions using dashboards and analytics. 9. Team Leadership & Vendor Governance: - Lead warehouse managers, city ops leads, logistics managers, and vendor teams. - Manage courier, hyperlocal, and quick commerce delivery partners. - Build execution discipline, training programs, and leadership depth. - Ensure compliance with safety, audit, and statutory requirements. Key Skills & Competencies: - Strong hands-on experience in fast fulfilment & quick commerce operations - Deep understanding of D2C logistics, returns, and CX impact - Strong command over OMS, WMS, courier aggregators, marketplace systems - Ability to manage complexity at scale - Customer-first, execution-driven leadership mindset

Bangalore

The House of Rare - Senior Manager - eCommerce Operations 

Job Description for The House of Rare - Senior Manager - eCommerce Operations  in Radhamani Textiles Private Limited in  Bangalore for (9-15) years of experience. Apply Now!