The House of Abhinandan Lodha - Assistant General Manager - Strategy

Job description:

Strategic Projects & Reporting:

- End-to-end strategic site reports for properties under exploration or development.

- Develop and present financial and operational models (AOPs, banquet models, S&L back models).

- Build strategic decks and investor documents (e.g., Blackstone, ITC).

- Support senior leadership with data-driven presentations and trackers.

Brand Building & Guest Experience:

- Identify and map out all guest brand touchpoints across the journey.

- Curate and manage the look and feel of social media (especially Instagram), in collaboration with agencies.

- Finalize website design, content flow, and visual identity with developers.

- Onboard experience providers (naturalists, stargazers, etc.) and document experiences per property.

OTA & Digital Platforms:

- OTA setup and management including contracts, content, sponsored ads, and commission payments.

- Finalize listings and descriptions for Zomato, Swiggy, and EasyDiner.

- Competitive pricing and feedback analysis.

- Set up automated, standardized guest feedback replies.

Operations & Process Management:

- Compare and assess hotel management systems (IDS, eZee, Hotelogix).

- Validate revenue reports with finance and ensure HMS data accuracy.

- Maintain trackers, MoMs, and action items across teams and meetings.

- Coordinate with payment gateways (onboarding, integration, comparison).

Policy, Documentation:

- Develop internal policy documents (e.g., gratuity, L&D, buyout policy).

F&B Strategy:

- Research and share curated sample menus.

- Finalize offerings and packages across properties and delivery platforms.

- Pricing strategy after comparing it with competitors.

Research & Market Analysis:

- Conduct competitor and destination research across wildlife, lakeside, backwater categories.

- Benchmark pricing, amenities, and restaurant offerings.

Communication & Outreach:

- Support bulk emailing campaigns and event-based communications.

- Contribute to hospitality event participation (jury notes, speaker decks, ratings).

- Monthly update presentations from NovJune to management and stakeholders.