- Manage and grow strategic client accounts to ensure long-term business relationships.
- Act as the primary point of contact for customer communication and account management activities.
- Build strong relationships with key stakeholders, decision-makers, and leadership teams.
- Understand customer business needs and align organizational solutions accordingly.
Drive revenue growth through:
- Account Expansion
- Cross-Selling
- Upselling
- Renewals
- Strategic Partnerships
- Coordinate with internal teams including sales, operations, delivery, finance, and support teams.
- Ensure timely resolution of client issues and escalations.
- Prepare account plans, business reviews, proposals, and presentations.
- Monitor customer satisfaction and identify opportunities for service improvement.
- Manage contract discussions, pricing negotiations, and commercial agreements.
- Maintain accurate sales forecasts, pipeline tracking, and CRM updates.
- Conduct regular client meetings, reviews, and engagement activities.
- Identify new business opportunities within existing accounts.
- Achieve revenue, retention, and customer engagement targets.
Required Skills:
- Account Management & Client Engagement
Strong experience in:
- Key Account Management
- Client Relationship Management
- Customer Success
- B2B Sales
- Enterprise Account Management
- Strategic Partnerships
- Revenue Growth
- Proven ability to manage enterprise or strategic accounts.
- Commercial & Business Skills
- Strong negotiation and stakeholder management abilities.
- Experience in proposal management and contract discussions.
- Strong communication, presentation, and interpersonal skills.
- Ability to manage customer escalations and conflict resolution effectively.
- Analytical & Operational Skills
- Sales forecasting and pipeline management.
- Business reporting and account analytics.
- Strong problem-solving and decision-making skills.
- Ability to work in a fast-paced and target-driven environment.
- Tools & Technologies
- CRM Tools (Salesforce, Zoho, HubSpot, etc.)
- MS Excel & PowerPoint
- Sales and reporting dashboards
Preferred Skills:
- Experience managing large enterprise or strategic accounts.
- Ability to work with cross-functional and global teams.
- Strong networking and relationship-building capabilities.
- Experience in consultative selling and solution-based engagement.
- Self-motivated and customer-centric mindset
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