Territory Service Manager

Role Overview:

We are looking for a Territory Service Manager for a full-time role in MSIL who has the passion to change the landscape of the Automobile industry.

Business Growth Aspects:

- Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.

- Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.

- Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

Technical Aspects:

- Handling critical customer complaints and technical issues of the territory.

- Managing technical campaigns and recalls.

- Escalation of product feedback at Head office.

- Improving customer experience by implementation of SAS in workshops.

- Assisting dealerships in reducing system and process related inefficiencies.

Qualifications:

- B.E/ B.Tech with specialization in Mechanical, Automobile, Electronics & Electrical.

Technical Competencies:

- Understanding of Latest tools & technology - Application & Implementation.

- Financial Acumen (Understanding Financial Statements, Working Capital, Profitability).

- Channel/Dealer Management Skills and Business Partnering.

- Territory Mapping and Customer/ Data Analytics.

Behavioral Competencies:

- Target orientation & pressure handling ability.

- Effective Communication, Influential & Negotiation skill.

- Sense of accountability and responsibility.

- Creativity, innovation, and problem solving.