TerraPay - Team Lead - IT Program Management

Role Overview:

- This role will require you to have strong experience in managing cross-functional projects from inception to launch, overseeing the full life cycle.

- You will own and drive technical projects across various stages, ensuring on-time delivery with quality during onboarding and execution between internal teams and global partners.

How will you create Impact:

Primary responsibility:

- You'll support integration projects that incorporate proactive and innovative delivery, addressing business challenges and achieving goals.

- You'll collaborate closely with customers, partners, business leaders, management, and cross-functional teams to define requirements, create roadmaps, and execute multiple business priorities.

- You'll manage the end-to-end partner API integration process and handle customer and partner interactions.

- You'll identify opportunities and define processes to accurately capture scope, dependencies, schedule, metrics, and risks for program success.

- You'll plan and manage project schedules, anticipate risks, and provide mitigation strategies, along with escalation management, recommending engineering trade-offs aligned with business goals.

- You'll effectively communicate program status and updates to all stakeholders on a regular basis.

- You'll escalate red flags to executives in a timely manner, using sound business judgment.

- Resolve customer concerns and requests efficiently in a timely manner.

Secondary Responsibility:

- Ability to efficiently run multiple projects simultaneously, involving multiple business partners, stakeholders in a fast-paced environment.

- Communicate effectively and manage the expectations of multiple stakeholders (both) internal and external.

- Maintain and navigate the organization using formal / informal networking skills.

- Proven ability to build strong relationships and lead and influence cross-functional and partner teams.

- Manage conflicts, drive effective teamwork, communication, and collaboration, and build a partnership across the teams.

- Should be to maintain and document processes and business requirements.

- Excellent problem solving and decision-making skills exercising good professional judgement.

- People Management and networking skills.

- Result Oriented, fast learner and ability to handle fast paced environment.

Essential qualifications:

- Experience: 3-5 years in Payments, Fintech, or Financial Services with hands-on involvement.

- Project Management: Proven experience as a Project Management Professional within Information Technology Services.

- Technical Knowledge: Familiarity with API integrations is essential.

- Methodologies: Strong understanding of program/project management and SDLC practices.