Teleperformance - Assistant Manager - Risk & Compliance

Key Responsibilities :

Risk & Control Support:

- Assist in conducting risk assessments to identify, evaluate, and prioritize potential operational, regulatory, and IT risks.

- Support the development and implementation of risk mitigation strategies and internal controls.

- Monitor key risk indicators (KRIs) and assist in reporting on risk exposures.

- Compliance & Audit Assurance: Ensure compliance with relevant internal policies, procedures, and external regulatory requirements.

- Act as an ISO certified auditor, supporting and conducting internal audits related to ISO standards (e.g, ISO 27001, ISO 9001, etc., specify if a particular ISO standard is primary).

- Assist in preparing for and managing external audits, ensuring all documentation is accurate and readily available.

- Help track and resolve audit findings and non-conformities.

- Policy & Procedure Implementation: Assist in the review and implementation of risk and compliance policies and procedures across various business functions.

- Support awareness and training initiatives to embed a culture of compliance.

- Documentation & Reporting: Maintain accurate and comprehensive documentation of risk assessments, audit findings, control frameworks, and compliance activities.

- Prepare reports and presentations for management on risk and compliance status.

- Qualifications & Skills Experience: 2-3 years of experience in risk management, compliance, internal audit, or quality management roles.

- Certifications: Must be an ISO certified auditor (e.g, ISO 27001 Lead Auditor, ISO 9001 Lead Auditor, specify if a particular ISO standard is critical).

- Education: Bachelor's degree in Business Administration, Information Technology, Accounting, Finance, or a related field.

- Technical Skills: Good understanding of risk management principles and frameworks.

- Familiarity with regulatory compliance concepts.

- Experience with audit methodologies and processes.

- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

- Soft Skills: Excellent analytical skills and strong attention to detail.

- Strong written and verbal communication skills.

- Ability to work independently and collaboratively within a team.

- High level of integrity, professionalism, and ethical conduct