Techno Functional Project Manager - Retail/eCommerce

KEY RESPONSIBILITIES:

- Drive end-to-end project governance across ERP, e-commerce, IT systems, and cybersecurity initiatives.

- Act as a bridge between business, tech teams, and external partners-vendors.

- Lead ERP implementation planning, readiness, and execution support.

- Manage IT ticketing systems rollout and other value-added solution onboarding to user adoption and process optimization.

- Oversee e-commerce platform implementation and ecosystem integrations.

- Drive integration of modern AI-based tools (custom and ready solutions) across business use cases.

- Ensure the right balance between build vs. ready-to-use (SaaS) solutions.

- Track timelines, risks, dependencies, and delivery quality.

- Run structured reviews, reporting, and stakeholder communication.

- Maintain strong documentation, MOMs, and governance discipline.

MUST HAVE EXPERIENCE:

- Proven experience in ERP implementation projects.

- Hands-on exposure to modern retail and e-commerce ecosystems.

- Experience in integrating SaaS platforms and third-party systems.

- Exposure to AI-based tools-solutions implementation (custom or ready platforms).

- Experience with technology value-added system implementation and adoptions.

- Basic exposure to cybersecurity projects or governance frameworks.

PREFERRED EXPERIENCE:

- Experience in luxury or premium retail technology environments.

- Consulting experience in retail-e-commerce digital transformation projects.

- Exposure to platforms like Shopify, Magento, Zoho, or similar ecosystems.

- Experience managing multi-vendor and cross-functional delivery environments.

CORE SKILLS:

- Strong techno-functional understanding of complex tech rollouts.

- Ability to balance build vs. buy decisions practically.

- Excellent stakeholder management (internal and external).

- Strong communication skills, especially with senior leadership.

- Ability to drive closure, not just coordination.

- Structured, detail-oriented, and execution-focused.

EXPERIENCE:

- 8 - 12 years (flexible for the right candidate with strong retail-tech exposure).