Technical Project Manager - SaaS

Project Management & Delivery Oversight:

- Plan and manage multiple concurrent technology projects across multiple teams.

- Collaborate with teams to define project plans, timelines, and resource allocations.

- Track progress using Agile tools (Jira, Confluence) and ensure timely delivery.

- Generate reports and maintain dashboards on project status, risks, and timelines.

- Facilitate daily stand-ups, sprint planning, and retrospectives.

Process Definition & Governance:

- Design and implement processes for Agile delivery, ticket management, and support workflows.

- Conduct audits, spot checks, and process reviews to ensure compliance.

- Identify delivery bottlenecks and drive continuous improvement.

Agile Coaching & Enablement:

- Conduct training and workshops on Agile methodologies (Scrum, Kanban).

- Coach teams on ceremonies, estimation techniques, and backlog management.

- Promote Agile mindset and process maturity across the organization.

Quality & Compliance:

- Align teams to quality frameworks and standardized practices.

- Work with cross-functional teams to ensure audit readiness.

Stakeholder Communication:

- Serve as the bridge between Engineering, QA, Support, and Product teams

- Regularly update leadership on delivery progress, risks, and process gaps

- Simplify technical progress and status for executive-level reporting

Ideal Candidate

- 4+ years of overall experience, with 4+ years of experience in Project Management / PMO / Delivery Excellence roles within technology or SaaS organizations.

- Strong understanding of Agile/Scrum practices and tools like Jira, Confluence.

- Hands-on experience in any technical function (QA, development, testing, or project coordination).

- Ability to lead process governance, including documentation, audits, and stakeholder alignment.

- Excellent communication, analytical thinking, and stakeholder management skills.

- Familiarity with DevOps and CMMI/ISO quality frameworks.

- Self-driven, highly organized, and outcome-focused.