Role Title: Technical Project Manager

Max NP: 30 days / Immediate joiners preferred

Job Location: Bengaluru

Experience: 8-12 years

Total CTC: Confidential, 17-28 L

Working Model: Hybrid - 2 Days

Positions Open: 16

Key Skills: DevOps & Cloud, AWS - DevOps, Azure - DevOps

Roles & Responsibilities:

As a Technical Project Manager (TPM), you will own end-to-end delivery of medium to complex SaaS, Data, and GenAI programs, ensuring alignment between business goals, architecture, and execution. This is not a coordination role you are expected to bring technical depth, strong execution rigor, and ownership to drive high-quality, scalable, production-ready systems.

Key Responsibilities:

- Own successful end-to-end delivery from customer discovery through production go-live and hypercare, balancing scope, quality, schedule, commercial objectives, and customer satisfaction.

- Lead discovery workshops with customers, clarify requirements, and translate them into clear user stories, execution plans, and aligned technical direction.

- Manage change requests throughout the project lifecycle while ensuring scope control and stakeholder alignment.

- Establish strong delivery governance, including sprint planning, tracking, release management, Definition of Ready (DoR), Definition of Done (DoD), quality gates, and continuous improvement.

- Validate estimates, capacity plans, and project schedules to ensure realistic execution plans and optimal resource utilization.

- Proactively mitigate delivery, technical, resourcing, and commercial risks.

- Manage cross-team dependencies, remove blockers, and ensure smooth execution across engineering teams.

- Act as the primary customer interface, managing expectations, communication, escalations, and aligning delivery with business outcomes.

- Provide regular project and program status updates, delivery insights, and risk visibility to customers and leadership.

- Participate in architecture discussions, validate high-level design decisions, and facilitate technical trade-offs with engineering teams.

- Drive execution across backend, frontend, mobile, and data engineering teams while ensuring scalable, reliable, and production-ready solutions.

- Demonstrate working knowledge of modern engineering practices, including microservices, event-driven architectures, CI/CD, DevOps, cloud platforms (AWS/Azure/GCP), and AI-assisted software development.

- Promote engineering excellence by encouraging observability (logging, monitoring, tracing), shift-left practices (testing, security, automation), and AI-assisted development.

- Monitor engineering and delivery metrics (sprint predictability, release quality, production stability, defect trends, customer satisfaction) to drive continuous improvement.

- Identify opportunities for delivery optimization, automation, account growth, and support solutioning and pre-sales activities.

- Demonstrate strong resource planning capabilities and effectively build/manage project teams from initiation to successful delivery.

Ideal Candidate:

- Strong Technical Project Manager profile with hands-on delivery ownership and technical depth.

- Mandatory (Experience 1): 8+ years of experience, including 4+ years leading cross-functional software product delivery across multiple medium-sized companies.

- Mandatory (Experience 2): Proven experience delivering software projects from concept through production in a service-delivery environment within a mid-sized organisation.

- Mandatory (Experience 3): Strong experience with Agile/Scrum, estimation techniques, release planning, and end-to-end project execution including release readiness, production rollouts, rollback planning, hypercare, and customer acceptance.

- Mandatory (Experience 4): Experience managing multiple workstreams, cross-team dependencies, and stakeholders in fast-paced environments, and building/managing project teams from initiation to delivery.

- Mandatory (Experience 5): Experience with integrations (REST APIs, IdP, payment gateways, CRM, ERP, POS) and familiarity with CI/CD, cloud (AWS/Azure/GCP), and the deployment lifecycle.

- Mandatory (Experience 6): Experience working with global customers (US/EU) in a customer-facing delivery role, with international exposure.

- Mandatory (Tech skill 1): High-level understanding of backend systems, REST APIs, and microservices architecture (Node.js exposure preferred), plus system design principles (scalability, reliability, fault tolerance, performance).

- Mandatory (Tech skill 2): Ability to participate in architecture discussions, review technical proposals, evaluate trade-offs, and constructively challenge engineering decisions.

- Mandatory (AI): Experience using AI tools (e.g., Claude, GitHub Copilot) to improve delivery productivity.

- Mandatory (Communication): Excellent written and verbal communication with engineering teams, business stakeholders, customers, and leadership.

- Mandatory (Company): Must come from a mid-level service company.

- Mandatory (Certification): PMP and/or CSM certification.

- Mandatory (Education): BE/MS in Computer Science or a related field.

- Preferred (Background): Development background earlier in career (QA / mobile / web developer who moved into TPM); ability to create SRS/RFP; business-analysis capability.

- Preferred (Tech): High-level understanding of enterprise backend tech (Java, Python, Go); GenAI concepts (LLMs, RAG, copilots); domain experience in eCommerce, QSR, Conversational AI, or Energy & Utilities.

Interview Process:

- Internal Discussion 1

- Internal Discussion 2

- Internal Discussion 3

- Final Discussion