Technical Program Manager - Quick Commerce

Description:

The Technical Program Manager (TPM) will lead and manage critical programs that drive operational excellence, technology integration, and process improvements within the quick commerce ecosystem. This role involves overseeing end-to-end project delivery, coordinating cross-functional teams, managing supply chain or delivery network processes, and enhancing customer experience through data-driven decision-making and innovative solutions.

- Lead the design, development, and execution of technical programs related to quick commerce operations such as supply chain, delivery performance, order fulfillment, or technology platforms.

- Build, optimize, and scale operational processes across inbound, transportation, and outbound logistics.

- Drive operational excellence and cost optimization projects by analyzing performance metrics and identifying improvement opportunities.

- Manage cross-functional collaboration among engineering, product, operations, and vendor teams to deliver program milestones on time.

- Establish robust tracking, reporting frameworks, and automated dashboards for real-time performance visibility.

- Lead root cause analysis and resolution of delivery or operational disruptions to maintain service quality and customer satisfaction.

- Own end-to-end program strategies and communicate progress and impact to senior leadership.

- Develop and implement continuous feedback mechanisms and coaching programs for delivery partners or related stakeholders.

- Balance strategic initiatives that enhance operational efficiency, customer experience, and cost-effectiveness in a fast-paced environment.

Basic Qualifications:

- 5+ years of experience in program or project management, preferably in e-commerce, logistics, or quick commerce sectors.

- Strong analytical skills with experience using data and metrics to drive improvements.

- Proven ability to manage complex, cross-functional programs and deliver results in a dynamic environment.

- Excellent communication and stakeholder management skills.

Preferred Qualifications:

- Experience with process improvement and change management initiatives.

- Advanced degree such as MBA or relevant technical/professional qualifications.

- Familiarity with technology stacks, supply chain systems, or delivery networks in quick commerce companies.