Technical Program Manager - Order Management System

Job Description:

We are seeking an experienced Technical Program Manager (TPM) with strong expertise in Order Management Systems (OMS) and large-scale enterprise program delivery. The ideal candidate will have a proven track record of leading complex technology initiatives, managing global stakeholders, and driving successful execution across cross-functional teams within Retail, E-commerce, or Digital Commerce environments.

Key Responsibilities:

- Lead end-to-end delivery of large, complex technology programs from planning through execution and production rollout.

- Drive OMS implementation, upgrade, migration, or transformation programs across enterprise environments.

- Manage program scope, timelines, budgets, dependencies, risks, and governance processes.

- Collaborate closely with Product, Engineering, Architecture, Business, and Executive Leadership teams to ensure successful program outcomes.

- Coordinate multiple cross-functional teams and vendors across global locations and time zones.

- Establish program governance frameworks, status reporting, stakeholder communications, and escalation management.

- Ensure alignment between business objectives and technical delivery strategies.

- Drive issue resolution, risk mitigation, and continuous process improvement initiatives.

Required Skills & Experience:

- 15+ years of overall IT experience with significant experience as a Technical Program Manager.

- Strong experience delivering Order Management System (OMS) programs, including implementations, upgrades, or platform modernization initiatives.

- Deep understanding of enterprise applications, APIs, system integrations, cloud technologies, and modern architecture patterns.

- Experience managing large-scale programs involving multiple teams, vendors, and stakeholders.

- Strong stakeholder management and executive communication skills.

- Experience working with globally distributed teams across multiple geographies.

- Excellent program governance, planning, risk management, and delivery management capabilities.

- Strong analytical, problem-solving, and decision-making skills.

Preferred Domain Experience:

- Retail

- E-commerce

- Digital Commerce Platforms

Interview Process:

- L1 Technical Discussion

- L2 Managerial/Program Round

- Client Round

Immediate joiners or candidates serving notice up to 15 days will be preferred.