Technical Program Manager - ML/AI/HealthcareTech

Description:

- Own end-to-end program management for mission, critical initiatives, starting with our automation & quality program.

- Build visibility across systems, dashboards, monitoring, alerting, health metrics, and escalation workflows.

- Drive rapid root-cause analysis and coordinate incident resolution across engineering, ML, data, clinical, and CS teams.

- Build process frameworks, runbooks, and scalable operational models that allow teams to execute predictably.

- Establish proactive risk management, quality gates, and cross-team checkpoints before major releases.

- Lead complex multi-team launches and rollouts (currently 68 weeks) and streamline them for predictability and speed.

- Run program reviews, track dependencies, and maintain clear ownership across stakeholders.

- Champion operational excellence, continuous improvement, tighter SLAs, better tooling, and consistent execution.

Requirements:

Experience:

- 5+ years of technical program management experience, ideally in ML/AI, healthcare tech, or other quality-critical domains.

- Proven track record managing multi-team programs involving engineering and non-engineering stakeholders.

- Experience building operational systems such as monitoring, alerting, quality frameworks, and incident response.

- Strong ability to drive results without formal authority and work effectively in high-ambiguity environments.

- Background working with regulated or quality-sensitive workloads is strongly preferred.