Technical Program Manager - IT

Required Qualifications & Experience:

- 15+ years of experience in programme or largescale project management.

- Proven experience managing multiproject programmes with distributed teams.

- Strong background in clientfacing delivery for enterprise or digital transformation programmes.

- Experience with fixedbid and T&M models, including governance and financial controls.

- Handson experience with programme management frameworks and delivery methodologies (Agile, hybrid, or waterfall).

- Excellent communication, stakeholder management, and leadership skills.

- Strong problemsolving, risk management, and decisionmaking capabilities.

Must Have:

- Experience in data, cloud, analytics, or digital transformation programmes.

- Exposure to global delivery models (onshore/offshore).

- Experience supporting presales, RFP responses, or programme transitions.

- Familiarity with PMO tools, reporting dashboards, and executive governance forums.

Key Success Metrics:

- Programme delivery predictability (schedule, cost, scope).

- Client satisfaction and stakeholder confidence.

- Financial performance (revenue, margin, utilisation).

- Risk containment and issue resolution effectiveness.

- Delivery quality and business outcome achievement.

Roles & Responsibilities:

Role Overview:

The Program Manager is responsible for endtoend ownership of large, complex programmes comprising multiple projects and

workstreams. This role ensures successful delivery against business objectives by managing scope, schedule, budget, risks,

stakeholders, and governance, while aligning delivery execution with organisational strategy.

The Program Manager acts as the primary interface between clients, leadership, and delivery teams, ensuring transparency,

predictability, and value realisation across the programme.

Key Responsibilities:

Programme Planning & Governance:

- Own the overall programme charter, objectives, scope, roadmap, and success metrics.

- Define and implement programme governance frameworks, including review cadence, escalation mechanisms, and decision

forums.

- Track programmelevel milestones, interproject dependencies, and critical path items.

- Ensure adherence to delivery standards, processes, and quality benchmarks.

Delivery & Execution:

- Drive execution of multiple concurrent projects across geographies and teams.

- Ensure ontime, onbudget, and inscope delivery across all workstreams.

- Proactively identify delivery risks, issues, and constraints; define and execute mitigation plans.

- Oversee change management, including scope changes, impact analysis, and client approvals.

Stakeholder & Client Management:

- Act as the single point of accountability for programme delivery with client stakeholders.

- Establish strong relationships with business, IT, and executive stakeholders.

- Lead programme reviews, steering committee updates, and executive status reporting.

- Manage client expectations and ensure alignment on priorities, outcomes, and timelines.

Leadership & Collaboration:

- Provide leadership to Project Managers, Delivery Leads, and crossfunctional teams.

- Mentor project leadership on delivery best practices and stakeholder management.

- Collaborate closely with Engineering, Architecture, Product, and Business teams.

- Support presales, RFPs, and programme transition/initiation activities as required.