Technical Operations Manager

Description:

Job: Technical Operations Manager

Exp - 10+ Yrs

Job location - Bangalore (WFO)

Looking for Someone who can guide team in terms of troubleshoot

Role Overview:

This role owns end-to-end platform stability, escalation governance, and deployment reliability across all customer environments. You will function as the operational bridge between Customer Success, Engineering, and Field Operations while ensuring mission-critical uptime.

What You Will Own

Support Strategy & Governance:

- Build structured escalation frameworks and incident response models.

- Define severity classification, communication protocols, and closure standards.

- Ensure production environments comply with approved release and patch controls.

Advanced Troubleshooting Leadership:

- Guide deep-dive troubleshooting across Linux-based systems.

- Oversee database health checks (MongoDB & PostgreSQL).

- Validate Python-based service diagnostics and performance issues.

- Support hardware-adjacent system integration challenges.

Cross-Functional Partnership:

- Translate production issues into actionable engineering tickets.

- Participate in release readiness reviews and go-live planning.

- Support post-deployment hyper care and stabilization programs.

Reporting & Optimization:

- Own weekly/monthly performance dashboards.

- Drive MTTR reduction strategies.

- Identify automation opportunities to reduce manual intervention.