Monitoring Head (APM Monitoring ).

Location: Ghansoli Mahape.

- We are seeking a highly experienced and strategic Monitoring Head to lead our Application and Infrastructure Performance Management (APM) and Observability initiatives.

- This is a senior leadership role requiring deep technical expertise in Dynatrace and a proven ability to manage and mentor high-performing engineering teams.

- The successful candidate will be responsible for defining the enterprise-wide monitoring strategy and ensuring the optimal performance and availability of critical business applications.

Key Responsibilities:

- Strategy and Technical Leadership.

- Define and execute the long-term enterprise strategy for Observability, covering APM, Real User Monitoring (RUM),.

- Synthetic Monitoring, Infrastructure Monitoring, and AIOps adoption.

- Serve as the organizational Subject Matter Expert (SME) for Dynatrace, overseeing its large-scale deployment, configuration, dministration, and integration across various environments.

- Guide teams in advanced configuration of monitoring solutions, including custom dashboards, business transactions,alerting policies, and extensions to satisfy complex business and SRE requirements.

- Define best practices for monitoring modern cloud-native architectures, including AWS/Azure services, Kubernetes clusters, and microservices.

- Oversee the administration and maintenance of all monitoring platforms, including Dynatrace, AppDynamics, New Relic, Splunk, and integrations with ITSM tools like ServiceNow.

- Team Management and Operations. Lead, mentor, and manage a team of APM/Observability Engineers, promoting technical excellence, accountability, and continuous improvement.

- Be responsible for performance reviews, talent development, hiring, and providing tool-based training and knowledge transfers to team members.

- Establish and enforce ITIL-aligned operational processes for monitoring administration, platform upgrades, patching, incident response, and SLA adherence.

- Drive a proactive culture by championing the use of monitoring data (metrics, logs, traces) for deep performance analysis, incident prevention, and efficient Root Cause Analysis (RCA).

- Ensure the team operates effectively within an Agile framework, managing sprint goals, project deliverables, and complex operational tasks simultaneously.

- Collaboration and Governance. Collaborate closely with development, infrastructure, and business teams to successfully onboard and hand over new monitoring solutions for critical applications.

- Manage licensing, billing, tool renewal processes, and user access management for monitoring tools.

- Ensure all technical procedures, architectural designs, and user guides are documented and maintained as part of governance standards.

Experience: 10-12 years of overall experience in IT Operations, Application Performance Management (APM), or Observability Engineering.

- Leadership: Demonstrable experience in managing, leading, and mentoring technical engineering teams.

- Core Technical Skills: Mandatory strong hands-on expertise with Dynatrace (SaaS or Managed) is essential.