Policy Design & Governance:

- Develop, review, and enhance HR policies, guidelines, and frameworks in line with business needs and regulatory requirements.

- Ensure policies are aligned with market benchmarks and organizational philosophy.

- Drive policy harmonization and standardization across business units and geographies where applicable.

- Manage policy exceptions, interpretations, and governance processes.

Strategy & Administration:

- Design and administer employee benefits programs, including retirement benefits, leave programs, recognition programs, and flexible benefits.

- Conduct periodic benchmarking studies to evaluate competitiveness of benefits offerings.

- Recommend enhancements based on employee feedback, industry trends, and business requirements.

- Monitor utilization and effectiveness of benefit programs and recommend optimization opportunities.

Vendor & Stakeholder Management:

- Manage relationships with external service providers.

- Lead RFPs, vendor evaluations, contract renewals, and service reviews.

- Partner with Finance, Legal, Payroll, Procurement, and HR teams to ensure seamless benefits administration.

- Drive governance with vendors through regular reviews and performance monitoring.

Employee Experience & Communication:

- Develop and execute communication strategies for policy and benefits-related initiatives.

- Ensure employees have clear understanding of available benefits and policy provisions.

- Address complex employee queries and escalations related to policies and benefits.

- Support employee education and awareness initiatives to improve program utilization.

Compliance & Risk Management:

- Ensure compliance with applicable labor laws, tax regulations, and statutory requirements.

- Identify policy and benefits-related risks and implement mitigation plans.

- Maintain appropriate documentation, controls, and audit readiness for all programs.

- Support internal and external audits related to employee benefits and HR policies.

Analytics & Reporting:

- Track and analyze benefits costs, utilization trends, employee participation, and program effectiveness.

- Prepare dashboards and reports for HR and business leadership.

- Use data-driven insights to support decision-making and future program design.

- Manage budgets associated with employee benefits and recognition programs.

Program Management:

- Lead implementation of new benefits programs and policy enhancements.

- Support mergers, acquisitions, and organizational changes from a policy and benefits perspective.

- Manage special projects related to employee wellbeing, rewards, and workplace experience.

Key Skills:

- Employee Benefits Management

- HR Policy Design & Governance

- Vendor Management

- Rewards & Recognition Programs

- Benefits Benchmarking

- Compliance & Risk Management

- HR Analytics

- Budget Management

- Stakeholder Management

- Project Management

- Employee Experience

Preferred Experience:

- 10-12 years in HR, with at least 8-10 years in Benefits, Total Rewards, HR Operations, or Policy Management roles. This role is ideal for candidates with experience in large IT/ITES or multinational organizations managing Policies and compliance across diverse employee groups.