
Essential Functions/Key Responsibilities:
- Work with users at all levels to define requirements for both new and existing software applications and messaging systems
- Manage business applications, messaging and other tools, database systems, and business application services
- Assist with the creation of IT policies and procedures, ensure all team members comply with published policies, procedures
- Assist with IT governance activity and long-range planning, ensure all projects comply with stated governance guidelines, standards, and goals
- Define and manage the business applications operating budget
- Define and manage the application architecture and long-range plans
- Define and manage the application development and support processes, aligning them with CMMI and ITIL standards
- Direct and supervise members of the Business Applications team
- Analyze business requests and translate into solutions
- Plan, manage, and execute application development projects to on-time and on-budget goals
- Be available for and participate in after-hours production changes and emergency production support
- Ensure all software changes are properly documented and archived separately, and all software changes can be rolled back upon request
- Manage IT vendor relationships, contracts, and agreements
- Maintain proficiency in all technology that is contained within the scope of the Business Applications department
- Assess new technology, techniques, methodologies, and processes and propose improvements to assist the company in being more competitive and operating at a lower total cost
- Attend work regularly as scheduled
- Support and exhibit established company values
- Other duties as directed by management
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