Role Title: Senior Business Analyst (ERP).

Role Purpose:

Lead end-to-end business analysis, functional process design, and documentation ownership for building/implementing an ERP platform for an IT Services company, including multi-country localizations and multi-tenant operating model requirements-starting from scratch through discovery, baseline, build support, UAT, and go-live.

Reporting & Governance:

Reports to: Program Manager / ERP Product Owner / Head of Applications.

Key interfaces: Finance, Delivery/PMO, Sales/Ops, Procurement, HR (if in scope), Regional country leads, Solution Architect, QA, Data/Integration.

Accountability: Requirements baseline, RTM ownership, sign-offs, change impact analysis, UAT enablement.

Senior Responsibilities (End-to-End):

1) Discovery & Requirement Engineering (Senior Ownership).

- Drive workshops and stakeholder interviews across business units and countries.

- Document AS-IS and design TO-BE process flows (swimlanes/BPMN).

- Produce high-quality FRD/FRS (or user stories) with acceptance criteria and business rules.

- Define ERP-aligned non-functional requirements (security, audit, performance, retention).

2) Build the ERP BA Documentation Pack from Scratch.

- Own creation, governance, and versioning of the full documentation suite:.

- Vision / Scope / Assumptions & Constraints.

- BRD (if applicable) + FRD/FRS or Story Map.

- Process maps (AS-IS / TO-BE).

- Data dictionary + master data model inputs.

- Integration requirement specs (events, mappings, validations, error handling).

- Reports & KPI catalog.

- Role & permission matrix (RBAC / SoD).

- Requirements Traceability Matrix (RTM).

- Change request log + impact analysis.

- UAT strategy, scenarios, scripts, and sign-off pack.

3) Multi-Country Localization (Country-by-Country Specs).

- Create a Country Localization Matrix covering: currency, fiscal calendars, taxation (VAT/GST/withholding), statutory reporting.

- invoice legal requirements, payment/banking formats.

- compliance, audit, retention policies where applicable.

- Produce per-country gaps and common/global baseline.

4) Multi-Tenant Model (SaaS / Shared ERP Platform).

- Define tenant boundaries and configuration policy:.

- tenant isolation (data/security/config), provisioning flow, shared vs tenant-specific settings.

- numbering series, templates, tax rules per tenant/country.

- reporting: tenant-level + consolidated (as permitted).

- upgrade/versioning expectations, feature flags/backward compatibility.

- Create Tenant Model & Configuration Policy documentation.

5) Delivery Support, Backlog Governance & Stakeholder Sign-offs.

- Lead backlog refinement with PO and tech teams; prioritize by business value and dependencies.

- Ensure alignment between requirements and solution design/configuration.

- Own sign-off workflow and baseline control to prevent scope creep.

6) Testing, UAT & Go-Live Enablement.

- Create end-to-end test scenarios mapped to RTM (SIT/UAT).

- Manage requirement clarifications during testing and triage.

- Support cutover readiness: migration validation, reconciliation checkpoints, training inputs, hypercare backlog.

- ERP Functional Coverage (IT Services Focus).

- Lead-to-Cash (Quote - Contract - Project - Billing - Collections).

- Project-to-Profit (WBS/milestones, delivery, costing, margin).

- Time & Expense (timesheets, approvals, expense policy).

- Resource Management (allocation, utilization, capacity).

- Billing & Revenue (multi-currency, taxation, credit notes, dunning; rev rec if applicable).

- Finance (GL, AR/AP, intercompany, cost centers, statutory reporting).

- Procure-to-Pay (vendor, PO, invoice matching, payments).

- HR integration / employee master (if in scope).