Description:

The Practice Head will build, lead, and scale Tecezes Cloud & Infrastructure Services business with full ownership of P&L, revenue growth, gross margin, and delivery excellence across:

- Public Cloud: AWS, Microsoft Azure, Google Cloud (GCP)

- Private Cloud: VMware, OpenStack (implementation + managed services)

- SRE / Platform Engineering: automation, reliability, observability, CI/CD, IaC, FinOps enablement

This role requires a leader who has been hands-on earlier in their career, understands architecture and operations deeply, and can drive GTM + solutions + delivery + practice capability end-to-end.

Key Responsibilities:

1) P&L Ownership and Practice Growth:

- Own practice P&L: revenue, cost, GM%, utilization, bench, subcontractor spend, tool/licensing costs.

- Define annual operating plan, quarterly targets, pricing strategy, margin guardrails, and delivery model.

- Establish a scalable structure for pre-sales, projects, managed services, and CoE.

- Drive predictable growth through pipeline governance and recurring revenue expansion.

2) Sales Leadership (New Logo + Farming):

- Own the sales number for the tower (direct + supported sales).

- Partner with Sales/Account teams to build account plans, white-space analysis, and conversion plays.

- Lead deal shaping: discovery, solution positioning, commercials, staffing, and risk assumptions.

- Engage CXO/IT leadership in customers for cloud strategy, modernization roadmap, managed services transformation.

- Build and maintain a strong partner ecosystem (AWS/Azure/GCP/VMware/OEMs).

Typical offerings to drive:

- Cloud assessment & roadmap, landing zone, migration factory, modernization, container/Kubernetes platform

- Managed cloud operations (24x7), SRE transformation, FinOps optimization

- DR/BCP, security & compliance alignment, observability/NOC/SOC integration

3) Delivery Ownership (Projects + Managed Services):

- Accountable for end-to-end delivery, including scope, quality, schedule, SLAs, customer satisfaction, and profitability.

- Establish delivery governance: QBRs, risk management, escalation, change control, acceptance criteria.

- Build strong SOPs/runbooks, operational metrics, and continuous improvement practices.

- Ensure audit readiness and compliance for regulated customers where applicable.

4) Public Cloud Leadership (AWS | Azure | GCP):

Define reference architectures for:

- Landing zones, identity, network, governance, security baseline

- Migration patterns (rehost/refactor/replatform), hybrid connectivity

- Cloud-native operations, backup/DR, cost controls

- Drive adoption of IaC and standard automation patterns (Terraform/CloudFormation/Bicep).

- Create packaged solutions: Landing Zone in 2 Weeks, Migration Factory, Managed CloudOps.

5) Private Cloud (VMware | OpenStack):

Lead solutioning and execution for:

- Private cloud design and deployment (VMware vSphere/NSX/vSAN, OpenStack)

- Capacity planning, multi-tenancy, chargeback/showback, self-service portals

- Integration with ITSM/CMDB, monitoring, backup, DR

- Support customers migrating from traditional infra to private cloud + hybrid cloud models.

6) SRE / Automation / Platform Engineering Capability:

Build SRE service lines:

- Reliability engineering, SLO/SLI frameworks, incident/problem management, error budgets

- Observability (metrics/logs/traces), APM, alert rationalization

- Release engineering, CI/CD reliability, automated rollbacks

Drive automation-first approach:

- IaC + configuration management + policy-as-code

- Auto-remediation, self-healing, ChatOps where relevant

Standardize toolchain recommendations (examples):

- Terraform, Ansible, GitHub/GitLab/Jenkins, ArgoCD

- Prometheus/Grafana, ELK/Opensearch, Datadog/New Relic (as per customer)

- ServiceNow/Jira for ITSM integration

7) Practice Building: CoE, People, Skills, IP:

- Hire and grow a strong team: cloud architects, SRE leads, platform engineers, delivery managers.

- Build competency matrices, certification plans, and learning paths.

- Create reusable assets: reference designs, accelerators, automation libraries, migration playbooks.

- Establish bid excellence: estimation templates, SoW/MSA inputs, RACI, SLA catalogs.

8) Governance, Security, and FinOps (Cross-cutting):

- Ensure security-by-design: IAM, network segmentation, encryption, key management, logging, vulnerability mgmt.

- Embed FinOps practices: cost allocation, tagging standards, budgets, anomaly detection, unit economics.

- Ensure compliance support for ISO, SOC2, PCI, HIPAA, or local regulatory requirements where applicable.

Success Metrics (KPIs):

- Revenue & GM% achievement for practice

- Pipeline coverage and win rate; growth in recurring managed services revenue

- Delivery KPIs: on-time/on-budget, SLA attainment, incident reduction, MTTR improvement

- Customer success: CSAT/NPS, renewals, expansions

- Utilization, bench control, certification counts, attrition control

- Automation coverage (% infra as code, % automated deployments, % auto-remediation)

Required Experience & Skills:

Leadership / Business:

- 15 - 20+ years in Infrastructure/Cloud; 5+ years leading a practice or large tower with financial accountability.

- Proven P&L ownership (or strong cost/margin responsibility with clear revenue ownership).

- Strong background in enterprise sales support / pre-sales / solutioning and service delivery leadership.

- Experience building teams, GTM offerings, and scaling managed services.

Technical (Hands-on background expected):

Deep understanding of:

- AWS/Azure/GCP architecture & operations (networking, IAM, compute, storage, security)

- Private cloud: VMware and/or OpenStack implementation & ops

- SRE principles, observability, automation, IaC, CI/CD

Strong foundation in:

- Linux, networking, virtualization, containers/Kubernetes (preferred)