- Corporate Governance Manager is responsible for driving day-to-day governance across all departments in an IT and Managed Services environment. The role focuses on operational process control, adherence to SOPs, delivery governance, cost and resource discipline, and early identification of operational, financial, and compliance anomalies.

- This is a highly execution-oriented role that works closely with delivery, IT operations, PMO, HR, Finance, Procurement, and Security teams to ensure processes are followed consistently and deviations are identified and escalated in real time.

Key Responsibilities:

Operational Governance

- Implement and enforce internal governance mechanisms across delivery, support, and corporate functions.

- Ensure adherence to defined SOPs, SLAs, OLAs, approval workflows, and delegation of authority.

- Establish daily, weekly, and monthly governance checkpoints for critical operational activities.

- Process Control & Standardization

- Review operational workflows across IT delivery, managed services, support, and corporate functions.

- Identify process gaps, manual workarounds, undocumented practices, and control failures.

- Drive standardization of processes, templates, trackers, dashboards, and approval mechanisms.

- Ensure version control and ownership of SOPs and operational documentation.

- Anomaly Detection & Escalation

- Proactively identify anomalies related to cost overruns, effort leakage, delayed approvals, policy deviations, and operational inefficiencies.

- Investigate root causes of deviations and document corrective and preventive actions.

- Flag material issues, risks, and repeat deviations to senior management with clear data-backed insights.

- Reporting & Dashboards - Create and maintain operational governance dashboards covering KPIs, SLAs, deviations, and risks.

- Provide regular governance reports to leadership highlighting exceptions, trends, and areas requiring intervention.

- Track closure of action items and management decisions.

Key Skills & Competencies:

- Strong operational understanding of IT services and managed services delivery models

- Experience with SOP-driven environments, SLAs, KPIs, and service management frameworks (ITIL preferred)

- Strong analytical, tracking, and reporting skills

- Ability to identify patterns, anomalies, and operational risks

- Hands-on mindset with the ability to dive into data and processes

- Clear, structured communication with senior leadership

Qualifications & Experience:

- Bachelor's or Master's degree in Engineering, IT, Operations, Management or CS

- 5+ years of experience in IT operations, managed services governance, PMO, internal audit, or process excellence

- Prior experience in IT services, SaaS, or managed services organizations strongly preferred

- Familiarity with tools such as ITSM platforms, project management tools, ERP, and reporting dashboards