Responsibilities:
- Creating a positive onboarding experience for new clients.
- Manage daily activities and tasks for clients by Line Manager.
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Responding to clients' requests as they arise in real time.
- Maintaining an accurate record of all necessary documents pertaining to the brand.
- Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services.
- Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!).
- Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue.
- Ensure that projects are completed on time and within budget.
- Coach and support team members to help them meet departmental goals.
- Take responsibility for the quality of work, the accuracy of the brief, and the teams output.
- Maintain weekly, fortnightly, and monthly reports.
- Meeting clients to discuss strategy and report on progress.
- Keep ahead of the industrys developments and apply best practices to areas of improvement.
- Maintain an orderly workflow according to priorities.
- BECOME A PEOPLES PERSON!
- Exhibit strong leadership skills and inspire your team members.
- Stick to the clients brief and the agreed process to deliver effectively.
- Utilize your teams productivity keeping the Scope Of Work and allocated budget.
- Be all ears to Account Managers and mentors to get the best performance possible.
- IMPROVE THE PROCESS!
- Relentlessly work on improving the internal processes while solving problems along the way.
- COMMUNICATE AND COLLABORATE!
- Manage all business communications.
- Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the clients brief.
- Develop and maintain existing client relationships.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- A+ presentation skills (making PPTs included).
- Natural attention to detail.
- Financial management and commercial acumen.
- Advanced software skills including Word.
- Proven experience 2 Years in Client Servicing/Account Management, preferably within the BFSI industry.
- Excellent communication, interpersonal, and presentation skills (including proficiency in PowerPoint).
- Strong organizational and time management abilities.
- High attention to detail and analytical thinking.
- Demonstrated financial acumen and understanding of managing budgets and revenue.
- Experience using productivity and documentation tools like Microsoft Word, Excel, and project management tools.
- Ability to balance multiple priorities, manage stakeholder expectations, and drive projects to success.
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