Team Pumpkin - Account Manager

Responsibilities:

- Creating a positive onboarding experience for new clients.

- Manage daily activities and tasks for clients by Line Manager.

- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.

- Responding to clients' requests as they arise in real time.

- Maintaining an accurate record of all necessary documents pertaining to the brand.

- Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services.

- Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!).

- Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue.

- Ensure that projects are completed on time and within budget.

- Coach and support team members to help them meet departmental goals.

- Take responsibility for the quality of work, the accuracy of the brief, and the teams output.

- Maintain weekly, fortnightly, and monthly reports.

- Meeting clients to discuss strategy and report on progress.

- Keep ahead of the industrys developments and apply best practices to areas of improvement.

- Maintain an orderly workflow according to priorities.

- BECOME A PEOPLES PERSON!

- Exhibit strong leadership skills and inspire your team members.

- Stick to the clients brief and the agreed process to deliver effectively.

- Utilize your teams productivity keeping the Scope Of Work and allocated budget.

- Be all ears to Account Managers and mentors to get the best performance possible.

- IMPROVE THE PROCESS!

- Relentlessly work on improving the internal processes while solving problems along the way.

- COMMUNICATE AND COLLABORATE!

- Manage all business communications.

- Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the clients brief.

- Develop and maintain existing client relationships.

- Excellent organizational and time management skills.

- Strong analytical and problem-solving skills.

- Effective communication skills.

- A+ presentation skills (making PPTs included).

- Natural attention to detail.

- Financial management and commercial acumen.

- Advanced software skills including Word.

- Proven experience 2 Years in Client Servicing/Account Management, preferably within the BFSI industry.

- Excellent communication, interpersonal, and presentation skills (including proficiency in PowerPoint).

- Strong organizational and time management abilities.

- High attention to detail and analytical thinking.

- Demonstrated financial acumen and understanding of managing budgets and revenue.

- Experience using productivity and documentation tools like Microsoft Word, Excel, and project management tools.

- Ability to balance multiple priorities, manage stakeholder expectations, and drive projects to success.