There is an Opportunity with one of the leaders into E Commerce Industry.  Looking for a Team Manager who would be responsible for managing the team of Minimum 30 People.  Key responsibilities include:   - Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals  - Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction  - Monitor real time service levels and schedule adherence  - Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems  - Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required  - Active participation in building TAM team & raising the bar in hiring process  - People management i.e. appraisal, training and mentoring talent to grow within organization & control attrition  - Ensures employees growth & development, set priority, drive motivation & engagement for employees  Knowledge & Skills Required:  - Demonstrated ability to build, develop, direct, and manage a group of people  - Ability to support Business and provide solutions to Seller pain points  - Ability to handle complex and ambiguous scenarios  - Ability to organize, prioritize and schedule work assignments  - Ability to make administrative and procedural decisions  - Proven ability to manage reporting and analysis  - Demonstrated passion for delivering a positive Seller experience, and maintain composure in difficult situations  - Ability to effectively and efficiently complete difficult goals or assignments  - Can adapt well to changing circumstances, direction, and strategy  - Strong interpersonal and communication skills  - Confident in using Microsoft Package (especially Excel)  - Experience of working with in-house or 3rd party Knowledge Management or CRM System  - Fluent English skills are required for this role  Position Qualifications:  - Graduate degree in any discipline   - Management experience preferred  - 3 plus years’ experience with Seller/ Customer service required  - Advanced computer skills using a variety of programs highly desired  - Applicant need to be in People Management role  Customer service experience preferred  Vineet

Bangalore

Team Manager - eCommerce 

Job Description for Team Manager - eCommerce  in Leading Staffing firm in  Bangalore for (7-12) years of experience. Apply Now!