About the Role:

- We are seeking a dynamic and results-driven Team Leader for our Outbound Sales Process to manage, mentor, and drive a high-performing sales team.

- In this role, you will be responsible for meeting revenue targets, improving conversion rates, monitoring daily sales operations, and ensuring consistent delivery of outstanding customer engagement.

- The ideal candidate has hands-on experience in outbound calling processes, sales coaching, performance management, and data-driven decision-making.

- You will play a key role in shaping sales strategy, motivating the team, and ensuring operational excellence.

Key Responsibilities:

1. Team Leadership & Supervision

- Lead, mentor, and manage a team of outbound sales executives/agents.

- Assign daily/weekly targets, track performance, and ensure target achievement.

- Conduct regular 1:1 sessions, coaching, and training to improve team productivity.

- Foster a positive and motivating team environment that promotes accountability and performance.

Sales Operations & Conversion Management:

- Manage end-to-end outbound calling campaigns including data allocation, lead follow-up, and pipeline movement.

- Ensure high-quality calling, strong pitch delivery, and adherence to sales scripts.

- Track and optimize lead conversion ratios, customer engagement metrics, and sales performance KPIs.

- Identify bottlenecks in the sales funnel and implement process improvements.

Performance Monitoring & Reporting:

- Monitor real-time performance dashboards, call quality, call adherence, and daily activity metrics.

- Prepare and present daily, weekly, and monthly performance reports to management.

- Analyze data to identify trends, coaching needs, and improvement areas.

Training & Quality Control:

- Train new team members on product knowledge, sales techniques, compliance, and CRM usage.

- Coordinate with quality teams to ensure call compliance and high service quality standards.

- Conduct regular call audits, feedback sessions, and skill-development workshops.

- Customer Interaction & Escalation Management

- Address escalated customer queries, complex objections, or high-value leads.

- Maintain strong customer relationships and ensure a positive brand experience.

- Work with cross-functional teams (Marketing, Product, Support) to improve customer communication and sales scripts.

Process Optimization & Strateg:

- Collaborate with leadership to refine sales strategies, incentive plans, and outbound scripts.

- Contribute to planning new calling campaigns, segmentation, and targeted outreach.

- Implement best practices to enhance productivity, lead utilization, and operational efficiency