Team leader - Non Voice to be based in Pune and ready to work in US shifts A prestigious client of Innoquest Consulting, a captive shared service unit based in Pune, is looking for team leaders for the non-voice process in their General Insurance domain, willing to work in the US shift. Key Responsibilities: - Understand operational requirements and research best practices to support process improvements. - Assist in the design and implementation of new processes and tools to enhance service delivery. - Lead, motivate, and hold team members accountable to ensure high-quality performance and timely completion of tasks. - Create and nurture a collaborative team environment committed to exceeding customer expectations. - Provide regular feedback, coaching, and support to team members to drive continuous improvement. - Must currently hold (or have held) the title of Assistant Manager or Team Leader, officially documented for at least 2 years. - Proven experience managing teams of 15-20 full-time employees (FTEs). - Mandatory background in international non-voice processes (e.g., data processing, backend operations, KPO/BPO non-voice), with strong exposure to global service delivery standards. Qualification : - Graduate/Post Graduate (Preferably Commerce). - Good academic record (50% or above). - Excellent communication skills (Verbal and Written). - Strong analytical skills - Minimum 4 years of post qualification experience in BPO/KPO industry.

Pune

Team Leader - Non Voice Process - KPO/BPO 

Job Description for Team Leader - Non Voice Process - KPO/BPO  in InnoQuest Consulting in  Pune for (7-10) years of experience. Apply Now!