Team Lead - Process

- Allocate and monitor workloads, balancing team capacity and productivity.

- Conduct daily and weekly quality checks, identifying trends and implementing corrective measures.

- Serve as the primary escalation point for complex coding queries, client concerns, and operational challenges.

- Partner with Process Coaches to deliver training programs, refresher courses, and skills development plans.

- Monitor team KPIs including accuracy rate, productivity, turnaround time, and compliance metrics.

- Participate in recruitment, onboarding, and retention strategies to build a high-performing team.

- Collaborate with Quality Team Leads to ensure audits are addressed and continuous improvement initiatives are implemented.

- Provide leadership visibility through detailed reports, dashboards, and presentations for internal and client stakeholders.

- Foster a culture of accountability, continuous improvement, and proactive problem-solving within the team