Team Lead - Operations - BPO/KPO

- We are seeking a dynamic and proactive Team Leader with proven experience in the BPO/KPO industry to lead and manage a high-performing team.

The ideal candidate will be responsible for driving performance, resolving conflicts, ensuring smooth team operations, and delivering on key metrics and KPIs

- Lead, manage, and motivate a team to achieve performance targets and service level agreements.

- Foster a positive and energetic work environment to keep team members engaged and productive

- Monitor daily operations, workloads, and schedules to ensure efficiency

- Handle and resolve team conflicts professionally while maintaining team cohesion

- Provide coaching, feedback, and performance reviews to team members.

- Generate, analyze, and present team performance reports and dashboards.

- Maintain accurate data records and oversee data management for the team

- Create and manage performance metrics and KPIs aligned with business goals

- Collaborate with internal departments to ensure seamless workflow and process improvement.

- Identify training needs and organize sessions to upskill team members

- Bachelor's /master's degree or equivalent preferred.

- Minimum 3-4 years of experience in a Team Leader role in the BPO/KPO sector