Team Lead - Insurance Operations

Description:

- Lead and manage daily operations of the underwriting process, ensuring accuracy, timeliness, and compliance with service level agreements (SLAs).

- Oversee a team of analysts and senior analysts, ensuring efficient workload distribution, productivity, and quality standards are consistently met.

- Drive operational excellence through effective planning, monitoring, and continuous process improvement.

- Ensure optimal resource utilization and performance management through clear KPIs, feedback, and coaching.

- Act as the primary point of contact for stakeholders, ensuring transparent communication and strong relationship management with internal and external partners.

- Collaborate with business leaders to identify process improvement opportunities, enhance automation, and streamline workflows.

- Monitor project timelines, budgets, and deliverables, ensuring adherence to defined governance and risk frameworks.

- Maintain high-quality output by implementing robust quality control and audit mechanisms.

- Handle escalations promptly, ensuring customer satisfaction and service recovery.

Required Qualifications & Skills:

- Master's in Business Administration, Commerce, or a related field

- 8 - 10 years of total experience with 23 years in team leadership within US insurance operations (underwriting, policy administration, or claims)

- Strong understanding of P&C insurance operations and business workflows

- Excellent communication, interpersonal, and stakeholder engagement skills

- Proven ability to lead teams, manage performance, and deliver business outcomes

- Proficiency in MS Office and project management tools