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Job opportunity in Mumbai for a professional holding 3-7 years of experience in handling a team of 15 members for Contact Center/BPO. You will use your expertise and team handling skills to drive the performance of the team and achieve targets. If this sounds exciting, apply with us! LOCATION: Mumbai (Working remotely for the time being due to Covid) SHIFT: Rotational Shifts WORKING DAYS: 6 days YOUR EMPLOYER: An incredibly fast-growing Edu-tech startup, backed by renowned venture capitalists. RESPONSIBILITIES: - Leading a team of around 10-15 people who will be resolving customer queries through chat, email or phone call. - Setting clear team goals and managing the team performance - Driving targets through performance management and strong analytics. - Practicing Operational Efficiency &amp; Accuracy Metrics Management by using automation and technology - Creating an inspiring team environment with an open communication culture. - Deep performance management of a team to achieve Six Sigma output - Constantly coordinating with tech, curriculum and cross-functional teams to resolve customer issues REQUIREMENTS: - Minimum 3 years of relevant experience as a team leader in a BPO/call center - Should have managed a team of 10-15 people for at least 6 months - Must have strong people and performance management skills - Excellent communication and Interpersonal Skills WHAT IS IN STORE FOR YOU? - Work in a fast-paced start-up environment - Learn various new skills outside of your domains

Mumbai

Team Lead - Contact Center - EduTech 

Job Description for Team Lead - Contact Center - EduTech  in CRESCENDO GLOBAL LEADERSHIP HIRING INDIA PRIVATE L in  Mumbai for (3-8) years of experience. Apply Now!

Team Lead - Contact Center - EduTech  | iimjobs.com