Team Computers - Program/Operations Manager/IT Infrastructure Manager

- Program Manager /Operations Manager roles in managed services overseeing client relationships and service delivery aligning IT operations with strategic business goals.

- Focus on high-level strategic objectives, managing multiple projects, and aligning with long-term vision, concentrate on the day-to-day execution, process improvement, team leadership, and managing IT infrastructure like, End user computing, datacentres, networks and cloud systems within the managed services context.

Objectives of this role:

- Maintain constant communication with client, team, and internal & external stakeholders to ensure proper operations of the client.

- Develop, implement, and maintain quality assurance protocols.

- Increase the efficiency of existing processes and procedures to enhance the clients internal capacity.

- Ensure that operational activities remain on time and within budget.

Responsibilities:

- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.

- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.

- Partner with cross-functional teams to improve proprietary tools and systems.

- Conduct budget reviews and report cost plans to upper management.

Required skills and qualifications:

- 8+ years of proven success in an operations or Program / Project management role.

- Strong skills in budget development and oversight.

- Excellent ability to delegate responsibilities while maintaining client IT Infrastructure.

- Proficiency in conflict management and business negotiation processes.

- Knowledge of business productivity software and an aptitude for learning new applications.

Preferred skills and qualifications.

- Bachelor's degree (or equivalent) in operations management, business administration, or related field.

- Strong IT skills, including database development.