Job Role/Title: SUPPLY CHAIN LEAD

Experience Range: 10+ years

Location: Greater Bengaluru Area (Hybrid)

Job Overview:

The Customer Delivery Experience Advocate plays a critical role in ensuring our strategic customers receive exceptional service across the end-to-end supply chain. This role supports a global network of factories and distribution centers and acts as a bridge between planning, customer service, and commercial teams.

You will be responsible for driving visibility, responsiveness, and continuous improvement in delivery performance, with a strong focus on customer segmentation logic and value-based prioritization.

Job Requirements:

- Act as the primary advocate for delivery experience for assigned strategic customers (e.g., Platinum accounts).

- Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalate risks proactively.

- Own the weekly CDX report process, ensuring timely insights and follow-up with planners.

- Collaborate with planning, factory, and distribution center teams to resolve delivery issues.

- Drive adoption of tools such as the Escalation App and Late Reason Code Program.

- Support implementation of customer segmentation logic and CVP-aligned service levels.

- Participate in QBRs and customer-facing discussions to represent delivery performance.

- Identify process gaps and lead improvement initiatives across the supply chain.

- Ensure documentation and knowledge sharing to support scalable execution.

Core Competencies:

- Success mindset: Focused on outcomes, driving strategies and tactics to address gaps, remove blockers and win.

- Structured thinking: Ability to navigate through ambiguity, noise and build a structure around rapid execution.

- Influencer: Drives thought leadership and influences the organization to anticipate, respond and execute.

- Crisp and Clear Communication: Breakdown complex information and distills communication for different levels of the organization to drive actionable outcomes.

- Storyteller: Ability to read the terrain and provide reliable contextual information for quick organizational alignment.

- High interpersonal skills: Builds trusted relationships internally and externally.

- Cheerleader: Motivates and activates the right people at the right time.

- Versatile: Ability to multi-task between strategic thinking and tactical initiatives as needed.

- Change Management & Process Improvement: The ability to lead and support organizational change by identifying inefficiencies, proposing solutions, and guiding teams through transitions.

- Ownership & Accountability: Demonstrating a strong sense of responsibility for outcomes, taking initiative, and following through on commitments.

What Your Background Should Look Like:

- Bachelor's degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field. An MBA or master's degree is preferred.

- Minimum of 10 years' experience in a multinational and high growth industry.

- Experience in people management, leading diverse teams in a global environment.

- Proven ability to act as the primary liaison between sales, customer care, and supply chain/planning teams - ensuring agility in operations and customer-centric outcomes. Material planning experience is preferred.

- Strong experience in driving cross-functional collaboration and facilitate process improvements.

- Excellent communication and interpersonal skills to engage effectively with cross-functional teams and stakeholders.

- Highly Competent with supply chain management software (SAP Must, IBP is a plus), Artificial Intelligence agents and analytics tools.

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork